IT Service Engineering - A New Kind of IT Professional.

In the service world in which we live, businesses and organizations are currently moving away from the traditional product-based business model toward the provision of services. The IT sector is by no means indifferent to this tendency and has for some time been providing services rather than software and/or hardware products. In this context, there is a need to improve the quality and productivity of service organizations through the creation of knowledge related to the concept of service ant the specific training of professionals for this sector. This chapter provides an analysis of the knowledge and skills that an IT Engineer should acquire to adapt to the world of services and presents an answer to these needs.