IFDDS: An Anti-fraud Outbound Robot
THIRTY-FIFTH AAAI CONFERENCE ON ARTIFICIAL INTELLIGENCE, THIRTY-THIRD CONFERENCE ON INNOVATIVE APPLICATIONS OF ARTIFICIAL INTELLIGENCE AND THE ELEVENTH SYMPOSIUM ON EDUCATIONAL ADVANCES IN ARTIFICIAL INTELLIGENCE(2021)
摘要
With the rapid growth of internet finance and e-payment, payment fraud has attracted increasing attention. To prevent customers from being cheated, systems often block risky payments depending on a risk factor. However, this may also inadvertently block cases which are not actually risky. To solve this problem, we present IFDDS, a system that proactively chats with customers through intelligent speech interaction to precisely determine the actual payment risk. Our system adopts imitation learning to learn dialogue policies. In addition, it encompasses a dialogue risk detection module which identifies fraud probability every turn based on the dialogue state. We create a web-based user interface which simulates a practical voice-based dialogue system.
更多查看译文
关键词
robot,anti-fraud
AI 理解论文
溯源树
样例
生成溯源树,研究论文发展脉络
Chat Paper
正在生成论文摘要