Employing Intelligent Decision Systems to Aid in Information Technology Project Status Decisions

When a firm initiates and invests into an information technology (IT) project, it is usually with the intention of realizing benefits in the informational, strategic, transactional, and infrastructure objective areas of its IT portfolio (Weill & Broadbent, 1998). From the project management perspective, it is critical to know how the project is performing from the viewpoint of scope, schedule, cost, and other constraints. Lewis (2008) reports that 70% of IT-related projects do not meet their objective. This chapter examines the use of a case-based reasoning decision support architecture that provides a collaborative intelligent agent system to aid in recommending the status of a project using color indicators (Red, Yellow, Green) derived from the progress and condition of the project-related constraints.