Ethically Building Business Intelligence in Healthcare

This chapter advocates the use of a value-sensitive design (VSD) approach toward deriving patient intelligence by illustrating that the insights provided by the healthcare data that captures patients' concerns, needs, and desires—known as values—provide more sustainable care. Authors examine three cases extracted from top information systems (IS) peer-reviewed journals in which medical data is collected and analyzed and in which intelligence is derived through a VSD framework. VSD is a three-part methodology that comprises conceptual, empirical, and technical investigations. This chapter investigates the value sensitivity of the following key activities and tasks that result in intelligence from data: data collection, data analysis, and data reporting.