From Parental Control to Joint Family Oversight: Can Parents and Teens Manage Mobile Online Safety and Privacy as Equals?
arxiv(2022)
摘要
Our research aims to highlight and alleviate the complex tensions around
online safety, privacy, and smartphone usage in families so that parents and
teens can work together to better manage mobile privacy and security-related
risks. We developed a mobile application ("app") for Community Oversight of
Privacy and Security ("CO-oPS") and had parents and teens assess whether it
would be applicable for use with their families. CO-oPS is an Android app that
allows a group of users to co-monitor the apps installed on one another's
devices and the privacy permissions granted to those apps. We conducted a study
with 19 parent-teen (ages 13-17) pairs to understand how they currently managed
mobile safety and app privacy within their family and then had them install,
use, and evaluate the CO-oPS app. We found that both parents and teens gave
little consideration to online safety and privacy before installing new apps or
granting privacy permissions. When using CO-oPS, participants liked how the app
increased transparency into one another's devices in a way that facilitated
communication, but were less inclined to use features for in-app messaging or
to hide apps from one another. Key themes related to power imbalances between
parents and teens surfaced that made co-management challenging. Parents were
more open to collaborative oversight than teens, who felt that it was not their
place to monitor their parents, even though both often believed parents lacked
the technological expertise to monitor themselves. Our study sheds light on why
collaborative practices for managing online safety and privacy within families
may be beneficial but also quite difficult to implement in practice. We provide
recommendations for overcoming these challenges based on the insights gained
from our study.
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