Targeted Approach to Assessing the Organizational Effectiveness of an Intelligent Process Control System

The article considers a target approach to assessing the organizational effectiveness of the functioning of an intelligent decision support system for controlling complex instrumental equipment at the level of a technological control system. As an indicator of organizational efficiency, it is proposed to use the degree of achievement of an organizational goal based on a comparison of the result obtained (the organizational effect of the intellectual system) and the goal (improving the quality of management decisions). To determine the organizational effect, the indicator of the level of organization of activities is used, and for the quantitative presentation of the goal - the coefficient of the quality of managerial decisions, which characterizes their accuracy and timeliness. It is proposed to supplement the quantitative assessment of effectiveness with a qualitative assessment in the form of a verbal description of the degree of achievement of the organizational goal, which is more understandable and convenient for decision-makers. To obtain a qualitative assessment, a five-level fuzzy classifier of an indicator of the organizational effectiveness of an intelligent system is used. The obtained theoretical results can be applied in the development and implementation of intelligent systems to analyze their organizational effectiveness at all stages of the product life cycle.