AI based satisfaction survey of patients in fever clinics during the outbreak of COVID-19

Abstract Background: We assessed patient by automated survey method in understanding and satisfaction with the use of fever clinic, and observed the effectiveness of this method. Methods: Total 873 patients in fever clinc at Jiangsu Province Hospital (JSPH) from 20 January 2019 to 18 June 2020 were investigated by an antomated survey method conbined by Wechat, Short Message Service (SMS) and AI voice call. Responses were assessed for overall positivity or negativity and further compared according to patients types (isolated patients and non-isolated patients). Responses were also described and compared for each type of survey. Results: A total of 379 patient surveys were returned, for a total response rate of 43.4%. Isolated and non-isolated patients responses were similar and all with more than 90% satisfaction. Most isolated patient represent that the medical staff had explained to them the reason for the isolation and know that can helps prevent COVID-19. AI voice calls had the highest percentage of all response types, followed by WeChat and SMS. Conclusion: The patient has a positive response to the use of fever clinic. The automated survey method combine by different survey types can bring great convenience to the investigation while ensuring good investigation efficiency.