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The Double-Edged Sword Effect of Chatbot Anthropomorphism on Customer Acceptance Intention: the Mediating Roles of Perceived Competence and Privacy Concerns

Mengmeng Song, Yaxin Zhu,Xinyu Xing, Jingzhe Du

Behav Inf Technol(2024)

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Key words
Chatbot anthropomorphism,intention to accept,perceived competence,privacy concerns,time pressure
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