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Despite growing interest in salespeople’s social media use, the role of customers in motivating and shaping such use has received limited scholarly attention. Moreover, little is known about whether—and how—social media use enhances salespeople’s effectiveness in managing service recovery situations. Using the conservation of resources theory and analyzing matched survey responses from B2B salespeople and their managers, we find that while customer interest in digital technology has a curvilinear (inverted U-shape) relationship with salesperson social media use, this relationship decreases at higher levels of job engagement, indicating that salespeople with high job engagement have greater resources to manage the stress caused by customer interest in digital technology. Moreover, social media use improves manager-rated salesperson service recovery performance. The study offers significant implications for both theory and practice.
Real time monitoring and resource optimization in agriculture has been realized through the integration of Wireless Sensor Networks (WSNs). The increased efficiency and security of IoT based WSN in smart agriculture (SA) are presented in this study through the developed Optimized Secure Clustering Based Routing (OSCBR) protocol. This paper presents the OSCBR protocol which is an energy efficient security model for data transfer verification between base station (BS) and agricultural sensor nodes (SNs) using a security technique of trusted keys and the Data Encryption Standard (DES). Simulations in MATLAB for performance evaluation of OSCBR achieve 98
This chapter analyses the major disruption to international business caused by the sharp rise in U.S. tariffs during 2025–2026 and the landmark ruling by the U.S. Supreme Court in a case involving Learning Resources, Inc. and Donald Trump. Using evidence from the Peterson Institute for International Economics, Centre for Economic Policy Research, United Nations Conference on Trade and Development, and J.P. Morgan Global Research, it shows how tariffs surged from 2.8% to over 20%, destabilizing global value chains, harming developing economies, and increasing uncertainty for multinational firms. Although the Court limited presidential tariff authority, new tariffs imposed under alternative powers sustained instability. The chapter argues that global trade is shifting toward a fragmented, regional system shaped by persistent policy risk and fear, requiring new strategies, stronger risk management, and renewed multilateral cooperation.
Ask any school principal in rural Indonesia what keeps them up at night, and 'digital transformation' probably isn't the phrase they'd use, but the underlying problem almost certainly is. How do you lead a school into a technology-driven future when your internet cuts out twice a week, and half your teachers have never run a Google Meet? That question, and the wide range of answers that different ASEAN contexts force on it, sits at the centre of this chapter. What gets examined here is not digital transformation in the abstract but what it actually demands of the people managing schools and universities under pressure, unequal resources, cultural friction, and policy documents that often bear little resemblance to conditions on the ground. We look hard at how transformational leadership principles hold up (or don't) when the rubber meets the road of real institutional change. We also look at the organizational conditions, agility, culture, and trust that either give digital initiatives a fighting chance or quietly suffocate them. Two original frameworks are developed from the literature: one laying out the competency domains that distinguish genuinely effective digital leaders, the other charting the messy, non-linear stages through which institutions tend to move as they mature digitally. The chapter ends with recommendations grounded in what actually works, not what transformation advocates tend to promise at conferences.
