The ageing population of Europe is a concern for political decision makers and visions on how to deal with the issues are being debated. The issues raised concern elderly people, the age group 75-90 years, but not much thought is given the young elderly- the age groups 60-75 years-as the serious age-related problems are not visible among them. Nevertheless, pro-active preventive action programs among the young elderly could significantly reduce the problems society faces when people become elderly. We will address the issues with the ageing population from the perspective of digital wellness services that are designed, produced and offered over omnivore platforms on smart mobile phones and backed up by analytics tools over cloud services. The aim is to keep the young elderly healthy, active and independent when they reach the 75+ age group. In this research the digital wellness services are proposed as effective interventions to build wellness routines. The design of wellness services need to be done through co-creation with the young elderly, not for them.
As mobile phones and tablets are in widespread use, the emergence of mobile channel is changing the way customers interact with financial institutions. In this research, we empirically examine how the use of mobile devices can improve customer informedness and affect customer behavior in financial transactions. We use a large-scale customer transaction data obtained from one of the largest commercial banks in the United States. Specifically, we investigate: (1) whether the use of mobile phones and tablets is associated with a higher level of customer informedness and demand for services; and (2) compared to customers that only transact through a PC, whether mobile phone and tablet users are less likely to incur overdraft and credit card penalty fees. This paper contributes new knowledge in omni-channel banking services by examining post-adoption customer behavioral changes using transaction-level observations. We also discuss insights for banks’ managers related to the design of new mobile channel, and strategic management of existing digital and physical channels.
Stored data is a critical component of any application. The stored data component of mobile applications (apps) presents special considerations. This paper examines the management of stored data for mobile apps. It identifies three types of mobile apps and describes the stored data characteristics of each type. It presents decision factors for selecting a data storage approach for a mobile app and the impact of the factors on the usability of the app. The paper surveys over 70 apps in a specific domain (that of walking the Camino de Santiago in Spain) to examine their data storage characteristics. Finally the paper presents a case study of the development of one app in this domain (eCamino). The paper concludes that in the domain examined the data storage approach selected for a mobile app depends on the characteristics of the situation in which the app will be used.
Authentication and identification for mobile payment transactions is typically provided by the secure element. While the SIM-card has long been the only option for locating the secure element, recently alternatives emerged like embedding the secure element into the device or offering it through the cloud. This paper elicits factors that influence stakeholder preferences for these three technical options. Exploratory interviews suggest a wide range of decision-making factors. Our results show that besides the basic security and performance traits of the technical options, other factors can only be understood when framing based on concepts of multisided platforms. The case of secure elements for mobile payments represents a highly complex illustration of platform competition that takes place on three different levels of the technical architecture.
This paper examines the role of IT in developing collaborative consumption. We present a study of the multi-sided platform goCatch, which is widely recognized as a mobile application and digital disruptor in the Australian transport industry. From our investigation, we find that goCatch uses IT to create situational-based and object-based opportunities to enable collaborative consumption and in turn digital disruption to the incumbent industry. We also highlight the factors to consider in developing a mobile application to connect with customers, and serve as a viable competitive option for responding to competition. Such research is necessary in order to better understand how service providers extract business value from digital technologies to formulate new breakthrough strategies, design compelling new products and services, and transform management processes. Ongoing work will reveal how m-commerce service providers can extract business value from a collaborative consumption model.
The omnipresent mobile networks, such as Wi-Fi, WLAN, and network provided by mobile operators, facilitate the whole world connected. Mobile technology users can access to the world with the networks, making them feel constant connection to others which predicts the perception of invasion. This study aims to explore the boundary condition of this relationship from two perspectives—individuals’ psychological needs and social norms. This study theorizes that psychological needs strengthen the effect of accessibility of omnipresent networks, while social norms weaken that effect. Data was collected from 223 employees with mobile technology usage in their work. The results support our justifications, and discussion and implications are also presented.
Smartphones have penetrated our everyday lives. Novel technologies facilitate self-management of chronic diseases such as diabetes. However, not all the patients are motivated to use technologies to manage their chronic conditions. Patients depend on certain human values to self-manage their conditions and these values are not implicated in the technologies they use. In this research in progress study we draw on value sensitive design methodological and theoretical approach to investigate human responses to self-management technology. We collect app reviews for a diabetes app and schematically code the review. Our findings contribute to designing technologies and systems that account for the human values of the patients-users.
This study presents a model for studying the innovative capabilities of digital payment platforms in regards to open innovation integration and commercialization. We perceive digital platforms as layered modular IT artifacts, where platform governance and the configuration of platform layers impact the support for open innovation. The proposed model has been employed in a comparative case study between two digital payment platforms: Apple Pay and Google Wallet. The findings suggest that digital payment platforms make use of boundary resources to be highly integrative or integratable, which supports the intended conjoint commercialization efforts. Furthermore, the architectural design of digital platforms impacts the access to commercialization, resulting to an exclusion or inclusion strategy in accessing value opportunities. Our findings contribute to the open innovation and digital platform literature, by providing a deeper understanding how these digital platforms can be designed and configured to support open innovation.
Numerous digital payment solutions, which rely on new disruptive technologies, have been launched on the payment market in the recent years. But despite the growing number of mobile payment apps, very few solutions turn to be successful as the majority of them fail to gain a critical mass of users. In this paper we investigate two successful digital payment solutions in order to outline some of the factors which contribute to the widespread adoption of a digital payment platform. In order to conduct our analysis we propose the Reach and Range Framework for Multi-Sided Platforms. Our study indicates that the success of digital payment platforms lies with the ability of the platform to balance the reach (number of participants) and the range (features and functionalities) of the platform.
In platform-driven markets, competitive advantage is derived from superior platform design and configurations. For this reason, platform owners strive to create unique and inimitable platform configurals to maintain and extend their competitiveness within network economies. To disentangle firm competition within platform-driven markets, we opted for the UK mobile payment market as our empirical setting. By embracing the theoretical lens of strategic groups and digital platforms, this study supplements prior research by deriving a taxonomy of platform-driven strategic groups that is grounded on competitive attributes of platform- driven markets; namely interfirm modularity and strategic linkages.
Understanding adoption patterns of smartphones is of vital importance to telecommunication managers in today’s highly dynamic mobile markets. In this paper, we leverage the network structure and specific position of each individual in the social network to account for and measure the potential heterogeneous role of peer influence in the adoption of the iPhone 3G. We introduce the idea of coreperiphery as a meso-level organizational principle to study the social network, which complements the use of centrality measures derived from either global network properties (macro-level) or from each individual's local social neighbourhood (micro-level). Using millions of call detailed records from a mobile network operator in one country for a period of eleven months, we identify overlapping social communities as well as core and periphery individuals in the network. Our empirical analysis shows that core users exert more influence on periphery users than vice versa. Our findings provide important insights to help identify influential members in the social network, which is potentially useful to design optimal targeting strategies to improve current network-based marketing practices.
Abstract — Background: To improve the delivery of paediatric healthcare in low resource settings, Community Health Workers (CHW) have been provided with a paper-based set of protocols known as Community Case Management (CCM). Yet research has shown that CHW adherence to CCM guidelines is poor, ultimately impacting health service delivery. Digitising the CCM guidelines via mobile technology is argued in extant literature to improve CHW adherence. However, little research exist which outlines how (a) this process can be digitised and (b) adherence could be improved as a result. Aim: To explore how an electronic mobile version of CCM (eCCM) can overcome issues associated with the paper-based CCM protocol (inadequate adherence to guidelines) vis-à-vis service blueprinting. This service blueprint will outline how (a) the CCM process can be digitised using mobile Clinical Decision Support Systems software to support clinical decision-making and (b) adherence can be improved as a result. Method: Development of a single service blueprint for a standalone application which visually depicts the service processes (eCCM) when supporting the CHWs, using an application known as Supporting LIFE (SL eCCM app) as an exemplar. Results: A service blueprint is developed which illustrates how the SL eCCM app can be utilised by CHWs to assist with the delivery of healthcare services to children. Leveraging smartphone technologies can (a) provide CHWs with just-in-time data to assist with their decision making at the point-of-care and (b) improve CHW adherence to CCM guidelines. Conclusions: The development of the eCCM opens up opportunities for the CHWs to leverage the inherent benefit of mobile devices to assist them with health service delivery in rural settings. To ensure that benefits are achieved, it is imperative to comprehend the functionality and form of the eCCM service process. By creating such a service blueprint for an eCCM approach, CHWs are provided with a clear picture regarding the role of the eCCM solution, often resulting in buy-in from the end-users .
As mobile apparel retail websites and apps grow in popularity, insight into the psychology and behaviours of shoppers using these mobile interfaces has become more important. Although Android operated mobile devices dominate the market, the current study of fashion consumers’ opinions shows that, in terms of fashion shopping via mobile devices, Apple’s iOS is leading. The data show that mostly females aged 18 to 34 years old purchase clothing via smart phones, and consumers using iOS smart phones purchase more clothing via mobile than Android OS. Over 60% of respondents prefer to use websites on their mobile devices despite the wide range of mobile apps available. 70% of respondents think that ’website and products do not display properly on the small screen’. This is the first study focusing on critical issues of fashion m-retail’s environment based on mobile fashion consumers’ behaviour and shopping experience. Five mobile fashion consumer types - self-confident addicted shoppers, time-conscious consumers, followers, bargain hunters and style-conscious connected browsers - were identified. Appropriate marketing strategies can be developed, guided by the specific mobile fashion consumer type’s shopping journey, and apparel retailers can better define their target consumers and more effectively tailor mobile interfaces to meet customer needs.
One of the main areas of mobile payment application in Sweden is mobile public transport ticketing. The main stakeholders involved in this service are mobile network operators, mobile payment servi ...
One of the main application areas of mobile payment services in Sweden is retailing. The main stakeholders involved in this service are mobile payment service providers, banks, merchants, and consu ...
Today, more things than people are connected to the Internet, more mobile than fixed broadband subscriptions are active and more than 50% of the world’s population lives in cities. Smartphones and the mobile services and apps that run on them have become the predominant interface between citizens and the so-called “Smart City”. This however, poses difficulties for cities and local governments that are faced with a plethora of new challenges in a changing public service context. This paper provides nine inhibiting and contributing factors that form initial steps in re-thinking what cities in general, and Brussels specifically, should focus on in their efforts to becoming “smarter”, with mobile as a key starting point.
Vertical restrictions have theoretically ambiguous efficiency effects. Marketplace evidence is, therefore, required to reveal the presence of anticompetitive foreclosure. The bundling of mobile phones with cellular network service offers one such market test. One EU member, Finland, prohibited tying arrangements for mobile service and mobile handsets in wireless broadband markets, and then cleanly ended this prohibition in April 2006. We compare the growth in Finnish third-generation (3G) uptake against other European markets using quarterly data from first quarter 2006 through fourth quarter 2012. An output effects model adjusting for market-specific factors suggests 3G penetration growth in Finland increased substantially following market reform.
With the growing pervasive use of smartphone, people are becoming increasingly dependent on their mobile social media for real-time information obtainment and social connection. However, the addictive use of social media has drawn little attention in IS research and the very few extant studies tend to merely adopt conceptualizing approaches such as content analysis, statistic descriptions, and general measurement. Given that there is little theory-driven empirical research on the underlying process of addictive use of social media, this study focuses on understanding the process of addiction (using microblogging as an example) as well as identifying the role of relevant enacting variables. Drawing from the stimulus-organism-response model of behavior, this study proposes a research model that explains the development of addictive use of microblog. In particular, we focus on the role of media characteristics in the provision of technological stimulus which may have a bearing on the resulting additive usage behaviour. An online survey was conducted to empirically validate the theoretical model. The results indicate that microblog addiction is a repetitive response to avoid internal negative affect, rather than to strengthen positive affect. The media characteristics of microblog (i.e., information scope, feedback mechanism, and convenience to access) that satisfy users’ pleasurable media experience are found to exert an important effect on both positive and negative affect. In addition, individuals’ social psychological characteristic (i.e., deficient self-regulation) was found to play a critical role in the development of addiction behavior.
The establishment of partnerships and interoperability networks between organizations has resulted in new areas of mutually built value and innovation. These relationships have greatly benefited from the development of Information and Communication Technologies (ICT), particularly with the development of technological platforms that allow the promotion and management of these partnerships. This dynamic between organizations to create and provide their products and services, is consistent with the notion of an ecosystem. The mobile ecosystem is a practical example of a system development based on partnerships. In particular, the Machine-to-Machine (M2M) has been evolving tremendously over the past few years, making it an ideal setting to study the dynamics of value and/or innovation co-creation. The present study was conducted with a European telecommunications company and one of its business partners based on a M2M platform. Semi-structured interviews were conducted with key informants of both companies in order to determine the existence of the above mentioned co-creation dynamics. Findings show that, at the partner side, the platform has allowed the development of procedural innovations and cost reduction and at the platform owner’s side, the capture of part of the value obtained by these benefit. Future studies could monitor the platform’s evolution and extend the study to other entities operating in this ecosystem in order to complement and confirm those results.
