Purpose The purpose of this study is to examine how perceived behavioral control and environmental, social and governance (ESG) information shape shippers' adoption of green logistics service providers. Specifically, the study aims to (1) investigate the presence of an intention–behavior gap in green logistics adoption and (2) assess whether ESG information enhances perceived behavioral control, thereby facilitating actual adoption behavior within an extended theory of planned behavior (TPB) framework. Design/methodology/approach The study adopts a quantitative survey-based research design. Data were collected from shippers involved in logistics service provider selection and analyzed using structural equation modeling. The research framework integrates the Theory of Planned Behavior with persuasion theory, incorporating ESG information as an external antecedent influencing perceived behavioral control, behavioral intention and actual adoption behavior. Findings The results show that environmental attitudes significantly influence behavioral intention, while subjective norms do not. Behavioral intention does not directly translate into actual green logistics adoption, indicating a clear intention–behavior gap. Perceived behavioral control has a strong and direct effect on actual adoption behavior. ESG information significantly enhances perceived behavioral control, indirectly strengthening both intention and behavior. Research limitations/implications This study is based on cross-sectional survey data, which limits causal inference. The empirical context focuses on shippers within a specific institutional and regulatory environment, which may affect generalizability. Future research could employ longitudinal designs, cross-country comparisons or experimental approaches to further examine the dynamic role of ESG information in sustainable logistics decision-making. Practical implications The findings suggest that promoting green logistics requires more than fostering pro-environmental intentions. Logistics service providers and policymakers should focus on enhancing shippers' perceived control by improving information transparency, reducing decision uncertainty and strengthening ESG disclosure credibility. ESG ratings can serve as practical decision-support tools that legitimize green logistics choices within organizational governance structures. Originality/value This study contributes original value by reconceptualization green logistics adoption as a control-driven rather than intention-driven process. It extends TPB by identifying perceived behavioral control as the central mechanism in organizational logistics decisions and positions ESG information as a control-enabling governance instrument. This integrated perspective offers a novel theoretical explanation for the persistent intention–behavior gap in sustainable logistics adoption.
Purpose-This study examines how perceived usefulness and perceived ease of use affect the intention of small and medium enterprises' (SMEs) attitude to adopt e-procurement. Additionally, it investigates the role of information sharing in shaping the relationship between perceived usefulness and supply chain resilience, and perceived ease of use and supply chain resilience. The study used the "technology acceptance model" (TAM) to conceptualise "perceived usefulness" and "perceived ease of use" that influence supply chain resilience, which impacts SMEs' attitudes toward adopting e-procurement. Design/methodology/approach-Study 1 adopted an online questionnaire to collect and analyse data, using SPSS Amos 25 and PROCESS Macros. Applying thematic analysis, Study 2 sought to probe the attitudes of SMEs towards adopting e-procurement. Findings-The findings reveal that perceived usefulness and perceived ease of use positively influence supply chain resilience and contribute to favourable attitudes toward e-procurement adoption among SMEs. Supply chain resilience mediates the relationships between perceived usefulness, perceived ease of use and attitude towards e-procurement adoption. The results further show that information sharing significantly moderates the relationship between perceived usefulness and supply chain resilience; however, the moderation effect is attenuating rather than strengthening. This suggests that although perceived usefulness remains positively associated with supply chain resilience, its effect becomes weaker at higher levels of information sharing. The moderating effect of information sharing on the perceived ease of use-supply chain resilience relationship was not significant. Research limitations/implications-The research is limited to SMEs and focuses on e-procurement adoption, which may not fully generalise to other sectors or digital technologies. Additionally, the cross-sectional design of the quantitative study limits the ability to capture dynamic changes in attitudes over time. Practical implications-The findings provide actionable insights for SME managers seeking to adopt e-procurement tools. By enhancing perceived usefulness and ease of use, managers can foster greater supply chain resilience and encourage positive adoption attitudes. Emphasising the importance of information sharing can further strengthen the relationship between technology perceptions and adoption behaviours. Social implications-Adopting e-procurement in SMEs can lead to broader societal benefits by fostering more resilient and efficient supply chains. Improved supply chain resilience can enhance the ability of SMEs to withstand disruptions, contributing to economic stability and community sustainability. Originality/value-This is the first study in the supply chain resilience domain that would explore how perceived usefulness and ease of use in SMEs can affect SME managers' experience in encouraging SMEs' attitude towards adopting e-procurement. This study extends TAM by incorporating supply-chain resilience as an organisational perspective mediating technology adoption attitude. By doing so, the study contributes to bridge the gap between behavioural and strategic perspectives in e-procurement research. It provides guidance for SME managers on leveraging e-procurement to improve visibility, collaboration and adaptability under resource constraints.
Purpose This study aims to examine how firms' priorities for improving supply chain resilience have evolved from the pre-COVID to the post-COVID period by analyzing Twitter discourse on supply chain-related issues during periods of disruption. Design/methodology/approach The study employs text analytics, topic modeling, and sentiment analysis as its primary methodological approaches. The analysis draws on approximately 200,000 tweets posted between 2019 and 2022, capturing discourse on global supply chain resilience across the pre-COVID, COVID, and post-COVID phases. Findings Our study results indicate a shift from efficiency-focused discussion, which dominated the pre-COVID era and point to an emphasis on risk and disruption-oriented discussions. There is a focus on themes like supply chain visibility, risk mitigation strategies and the growth of digital transformation. Resilience does not emerge as a dominant theme in the post-recovery phase. This shows a misalignment between information processing demands (IPD) and capabilities. Thus, the findings help extend organizational information processing theory (OIPT) to crisis-driven supply chain contexts. Originality/value This study contributes to the extant literature by conceptualizing the pandemic as a context for understanding humanitarian supply chain characteristics. This demonstrates how such conditions reshape resilience-related discourse in commercial supply chains. It further extends the theoretical lens of OIPT by highlighting the dynamic and temporal nature of alignment between IPD and capabilities.
Purpose-The study investigates how power dynamics impact logistics outsourcing in New Zealand, specifically focusing on the relationships between customers, suppliers and logistics service providers (LSPs). Design/methodology/approach-A qualitative multiple-case study approach was employed. Six logistics triads (totalling 18 organisations) across diverse New Zealand industries were selected. Data were collected through 30 semi-structured interviews with senior logistics professionals from all three parties within each triad. Findings-The research reveals that LSPs' development of distinctive resource capabilities acts as a key trigger for power dependency shifts within the triad. In response, the focal firm strategically adapts its relationship management based on the comparison between its own power and the collective power of the two non-focal firms. When facing a relative power disadvantage, the focal firm adopts a risk-averse selective alliance strategy, collaborating with one non-focal firm while deliberately preventing collaboration between the other two to mitigate the risk of a counter-coalition. Conversely, when holding a relative power advantage, the focal firm pursues a profit-maximising inclusive collaboration strategy, fostering cooperation with both non-focal firms to enhance overall efficiency and shared profits, while accepting transactional dynamics between them if collaboration is unprofitable. New Zealand's specific context amplifies these dynamics and the strategic significance of LSP capabilities. Originality/value-This study offers significant originality by: (1) integrating Resource Dependency Theory and Network Theory to provide a novel, capability-centric lens on triadic power evolution, moving beyond purely structural perspectives; (2) Empirically demonstrating the critical and active role of LSP resource capabilities as catalysts for power shifts and strategic adaptation by the focal firm, challenging generic treatments of the third party; (3) Contextualising triad dynamics within New Zealand's unique business environment, highlighting how market constraints shape strategic choices; and (4) Developing four empirically grounded propositions explaining the mechanisms linking LSP capabilities, power asymmetry, and focal firm strategic responses. This integrated framework provides new insights for practitioners managing complex three-party logistics relationships.
