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    Total Quality Management and Business Excellence

    Total Quality Management and Business Excellence

    JournalISSN 1478-3363eISSN 1478-3371中科院 管理学 4区

    年发文量

    研究主题

    论文(2113)

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    1Managing Carbon Anxiety: the Mediating Roles of Green Training and Green Value Co-Production
    Ching-Hsun Chang, Yu-Hua Chang,Tsai-Chi Kuo,Shu-Yuan Pan

    This study proposes a novel organizational construct of carbon anxiety and examines its impact, along with regulatory pressure, on business greening through the mediators of green technical knowledge and skills training (GTKST) and green value co-production. The study develops a research framework based on the S-O-R model. Carbon anxiety and regulatory pressure are used as antecedents (stimuli, S). These factors are mediated by organizational mechanisms (organisms, O), including GTKST and green value co-production, to affect business greening as the response (R). To validate the research framework, 179 valid responses were collected from the Taiwanese manufacturing industry and analyzed using partial least squares structural equation modeling. The findings reveal that both carbon anxiety and regulatory pressure positively affect GTKST and green value co-production. Moreover, GTKST plays a mediating role between carbon anxiety and business greening, as well as between regulatory pressure and business greening. The results indicated that GTKST has a stronger mediating effect on this association than green value co-production. When companies commit to implementing GTKST, they can effectively transform carbon anxiety into business greening.

    2026
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    2Propensity for ISO 9001 Recertification: Internal and External Determinants
    Crispim Camango,Carlos J. F. Candido

    ISO 9001 recertification is strategically important but remains underexplored. Although rising decertification rates have raised concerns about the sustained value of certification, many organisations continue to renew their certificates. Grounded in the Theory of Planned Behaviour, this study examines a broad set of internal and external determinants of ISO 9001 recertification propensity. These determinants include motivations, barriers, benefits, activities, and expected performance. Data were collected through a structured questionnaire with closed-ended Likert-type items and analysed using partial least squares structural equation modelling (PLS-SEM) on a sample of 250 ISO 9001-certified organisations. The results show that recertification motivations, maintenance activities, and expected performance after recertification exert significant direct positive effects on recertification propensity. Contrary to expectations, certification barriers do not reduce recertification propensity; instead, they are positively associated with recertification motivations and certification benefits, thereby indirectly contributing to maintenance activities and recertification propensity. Overall, certification motivations, barriers, and benefits influence organisations' inclination to renew ISO 9001 certification through at least one mediating mechanism. These findings contribute to advancing Theory of Planned Behaviour-based research on ISO 9001 recertification and offer relevant implications for researchers and managers seeking to sustain the value of quality management systems.

    2026
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    3Exploring Psychological Distance As a Moderator in the Perceived Value-Willingness to Pay Relationship
    Li Wei, Yibo Wang, Panpan Zhao,Mingsen Wang,Daojun Zhong
    2026
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    4Antecedents of Multidimensional Inertia Toward Self-Service Technology
    Jookyung Kwon,Jiseon Ahn
    2026
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    5The Dark Side of Interorganisational Relationships and Its Effect on SMEs’ International Strategies
    Barbara Masiello,Francesco Izzo,Enrico Bonetti

    This study investigates the dark side of interorganisational relationships in SME internationalisation, drawing on Social Capital Theory. While prior literature has largely emphasised the positive contributions of structural, relational and cognitive social capital, this study shows how excessive or unbalanced social capital can paradoxically constrain SMEs' international strategies. Responding to recent calls to integrate micro-level cognitive and emotional mechanisms into network analysis, we conducted in-depth qualitative research using a multiple-case study design involving internationally active SMEs. The findings reveal that overembedded networks, blind or inertial trust, and excessive cognitive alignment may emerge from a high level of social capital, leading respectively to isolation effects, strategic rigidity and cognitive lock-in. Importantly, relational features commonly regarded as strengths - such as long-standing ties, trust and interdependence - may cause decision-makers to overlook early warning signs of inefficiency and misalignment. By uncovering these underexplored dynamics, the study advances literature by clarifying when and how social capital shifts from a strategic asset to a constraint on SMEs' international competitiveness. From a managerial perspective, the study highlights the need for SME decision-makers to actively monitor and rebalance their interorganisational relationships, avoiding uncritical reliance on trusted partners in international markets.

    2026
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    高被引作者

    作者引用发文
    Jiju Antony192749
    Jens J. Dahlgaard154825
    Claes Fornell8511
    Marti Casadesus76914
    Elizabeth A. Cudney70123
    Kurt Matzler6853
    Guilherme Luz Tortorella67416
    Frederic Marimon61617
    Stanislav Karapetrovic6146
    Inaki Heras-Saizarbitoria5998

    高产作者

    作者引用发文
    Jiju Antony192749
    Jens J. Dahlgaard154825
    Elizabeth A. Cudney70123
    Chieh Peng Lin12119
    Frederic Marimon61617
    Guilherme Luz Tortorella67416
    Paulo Sampaio58215
    Zhen He41115
    Ching-Chow Yang54414
    Marti Casadesus76914

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