The incorporation of service robots in the hospitality sector has become increasingly widespread. Prior literature shows that the minimum level of certain mandatory indicators has not yet been identified for the intention to use these robots. In this paper, a conceptualization and verification of a model that integrates functional, socio-emotional, and relational elements, service quality, and customer satisfaction into service robot acceptance is presented. Furthermore, this study extends the theoretical model by including the Necessary Condition Analysis (NCA) method, as well as the Structural Equation Modeling (SEM) method, capturing the vital aspects motivating the intention to use. Data were gathered from 413 Chinese hotel customers who used service robots. The SEM analysis indicates that the key variables associated with customer satisfaction and usage intention are service quality, social presence, social interactivity, trust, and rapport-building. In the case of NCA, service quality and customer satisfaction are also critical threshold conditions for the intention to use. This research presents an acceptability model of service robots in which both sufficiency and necessity are achieved, making a significant addition to the existing hospitality technology adoption literature.
The digital integration of intangible cultural heritage (ICH) has given rise to virtual-real fusion (VRF) scenes, which enhance immersive experiences and stimulate more active tourist participation. This dynamic lies at the heart of the value co-creation paradigm in contemporary cultural management. Grounded in the Stimulus - Organism - Response (S-O-R) framework, this study employs big data-driven network text analysis to investigate how VRF scenes influence tourists' co-creation intentions, with a case study of Xiamen Fangte Oriental Heritage. The results reveal that physical, cultural, and interactive VRF scenes in ICH tourism significantly enhance tourists' flow experiences and foster trust. However, only interactive scenes directly enhance co-creation intention, whereas physical and cultural scenes exert their influence indirectly through the mediating roles of flow experience and trust. This research confirms the dual mediation of flow experience and trust in translating VRF scene stimuli into co-creation responses. By extending the S-O-R framework to ICH tourism, our work advances the theoretical understanding of technology-mediated heritage engagement. It also offers practical insights for destination managers to optimize scene design, reinforce interactive innovation, and leverage psychological mechanisms to cultivate a sustainable co-creation ecosystem.
The formation of slow tourist experience remains underexplored despite its great significant theoretical and practical implications. Through thematic analysis of semi-structured interview and blog texts, this study proposes a research framework - centered on slow tourists and integrating specific settings and tourists' interactive actions - to explore how slow tourist experiences are formed within particular experiencescapes. Three key findings are emerged: first, the study identifies and refines four dimensions of slow tourism experiencescapes: atmosphere, landscape, "nearby" local life, and social context; second, the analysis of horizontal and vertical dimensions demonstrates the inherent depth and multi-layered nature of slow tourist experiences.; finally, three patterns (i.e. purposive, discursive and social) are clarified, capturing various possibilities for the formation paths of slow tourist experience.
Underpinned by Social Identity Theory (SIT) and Social Exchange Theory (SET), this study aims to delve into the factors that potentially diminish and weaken the level of vital resources for service job staff, namely teamwork, coworker trust, and coworker support. Data was collected from full-time expatriates working in hotels in North Cyprus. The results reveal that perceived organizational discrimination affects workplace gossip and mockery, resulting in decreased levels of teamwork, coworker trust, and coworker support among staff. According to the result, both workplace gossip and mockery mediate the relation between perceived organizational discrimination and the mentioned job resources.
This study examines the relationships between organizational stress, organizational happiness, and work-family conflict among hotel employees. Drawing upon Conservation of Resources (COR) Theory, Job Demands - Resources (JD - R) Model, and Positive Organizational Behavior (POB), the study investigates whether organizational happiness functions as a mediating mechanism in the link between stress and work-family conflict. Data were collected from employees working in various hotel establishments, and the proposed model was tested using structural equation modeling. The results show that organizational stress significantly increases strain- and behavior-based work-family conflict, while organizational happiness partially mediates these associations. However, no mediating effect was found for time-based conflict. These findings highlight the importance of organizational happiness as an organizational-level resource that shapes employees' work-family experiences by partially buffering the negative effects of organizational stress in hotel work environments.
In this study, outscraper is used to collect online reviews to identify the primary factors that influence consumer satisfaction, including food quality, service excellence, ambiance, price perception, and brand prestige. The study contributes to the literature on hospitality marketing and gastronomy tourism by showing how data-driven decision making can optimize marketing strategies, menu innovations, and customer engagement strategies.
In recent years, alongside China's sustained economic growth and rising living standards, the sharing economy has become increasingly embedded in everyday life, strongly stimulating the tourism sharing economy. As a novel accommodation model enabled by sharing-economy platforms, urban homestays (minshuku) have expanded rapidly, particularly in tourist cities. This study examines how community stakeholders perceive the impacts of urban homestays, using residential communities hosting homestays in Zhuhai, China, as the research setting. Adopting a qualitative approach, we analyzed stakeholder narratives with Leximancer to map key themes and their relationships. The findings indicate that residents, as the primary stakeholders, hold predominantly negative attitudes and are the most opposed to homestay operations, citing adverse impacts such as perceived threats to safety and privacy, increased noise, and environmental disturbance. Property management companies, as latent stakeholders, exhibit a largely neutral stance: although homestays increase workload, they may also generate additional income, with resident safety remaining their foremost concern. Surrounding businesses, as marginal stakeholders, are the only group expressing positive attitudes, perceiving overall beneficial effects on local commerce. The study offers practical implications for the sustainable development and governance of urban homestays.
Existing tourism research has widely acknowledged that wine tourism creates distinctive and memorable experiences. However, the role these experiences play in enhancing tourists' well-being remains scarcely examined. This research examines how entertainment, escapism, education, and esthetics as the four realms of the experience economy, affect tourists' involvement and arousal, thereby shaping both eudaimonic and hedonic well-being in wine tourism. Survey responses provided by 410 Chinese wine tourists were examined using partial least squares structural equation modeling (PLS-SEM) and fuzzy-set qualitative comparative analysis (fsQCA). Findings from the PLS-SEM analysis suggests that each of the four experiential realms significantly promotes tourists' involvement and arousal, which in turn positively predict both types of well-being, with significant mediating effects across the proposed links. Complementing these net-effect findings, fsQCA indicates that no single experiential element or psychological state is necessary for well-being and identifies multiple configurational pathways leading to wine tourists' well-being. The findings advance wine tourism well-being research by linking experiential offerings to tourists' hedonic and eudaimonic well-being through both mechanism-based and configurational evidence, and they provide practical insights for destinations seeking to optimize wine tourism experiences and foster tourists' well-being.
This study examines how novelty-seeking and hedonic-seeking motivations shape customers' intention to participate in activity-based dining and how such intention fosters experience intensification and memorability. A video- enhanced scenario simulated an interactive dining setting, with data col-lected from 413 U.S. adults through a convenience sample. Structural equa-tion modeling was employed to test the proposed relationships. Results confirm that both novelty-seeking and hedonic-seeking motivations signifi-cantly increase the intention to participate, which subsequently enhances experience intensity and memorability. Furthermore, intention to participate mediates the relationship between motivations and outcomes, highlighting its pivotal role in linking intrinsic drivers with experiential results. The study contributes to theory by extending the Theory of Planned Behavior and Memory-Dominant Logic to the dining context, showing how intrinsic moti-vations encourage engagement and memory formation. For practitioners, the findings suggest strategies to design participatory dining formats that heighten enjoyment and create more lasting and meaningful customer experiences.
