This study examines the effect of Library Management Systems (LMS) and Information Technology (IT) Resources on the operational efficiency of university libraries in Pekanbaru using a quantitative explanatory approach involving 47 respondents consisting of library staff and system users. Multiple linear regression analysis revealed that both LMS and IT Resources significantly influence operational efficiency, with LMS showing the strongest effect (β = 0.850; t = 10.808; p < 0.001), followed by IT Resources (β = 0.767; t = 8.014; p < 0.001). The regression model demonstrated strong explanatory power (R² = 0.722), indicating that 72.2% of the variance in operational efficiency is explained by the two predictors. Grounded in the Resource-Based View (RBV) framework, the findings highlight that LMS and IT Resources represent valuable, rare, and inimitable strategic assets that enhance operational excellence and institutional competitiveness. Theoretically, this research extends the application of RBV in the context of academic libraries in developing countries, while globally, it offers insights for higher education institutions worldwide seeking to strengthen efficiency and service quality through digital transformation.
This study aims to map the development and characteristics of research on special libraries using a bibliometric approach. The research data were obtained from 91 articles indexed in the Scopus database covering the period 2020–2024. The analysis was conducted using Biblioshiny and VOSviewer to examine annual publication trends, author productivity based on Lotka’s Law, citation patterns, country contributions, as well as author collaboration and keyword co-occurrence networks. The results indicate that publications on special libraries fluctuated over time, with the highest output recorded in 2021. The analysis of author productivity reveals that most authors contributed only one article, which is consistent with the principle of Lotka’s Law, although the empirical distribution does not fully conform to the theoretical model. The average number of citations per year shows an increasing trend in recent years, indicating growing academic interest in special library research. Publication output is dominated by several countries, particularly India, the United States, and Nigeria, while other countries demonstrate relatively lower contributions. Visualization of author collaboration networks reveals an integrated structure dominated by a single main cluster, reflecting sustained collaborative patterns. This study contributes to library and information science by providing a focused bibliometric mapping of special library research, a field that remains relatively underexplored compared to public and academic libraries. The findings have important implications for researchers in identifying research trends and gaps, as well as for special library practitioners in developing services, collections, and collaboration strategies aligned with global research directions
Digital preservation is a challenge as well as a solution in the preservation of library information in the modern era. This article discusses a variety of strategies that can be applied to maintain the sustainability of digital collections, including data migration, software emulation, and the implementation of standard metadata. In addition, the importance of long-term planning, resource allocation, and professional training is also reviewed as supporting elements for the success of this strategy. The article aims to analyze the challenges and strategies of digital preservation, explore the role of technology in supporting digital preservation as well as the importance of training and human resource development in digital preservation. The data collection method used in writing this article is a qualitative research method that is sourced from data collection with literature techniques derived from books, journals, newspapers, magazines, articles, the internet and other written data. The results of the study explained that digital preservation is very important in ensuring the sustainability of access to information in libraries. It is undeniable that technology plays a big role in supporting digital preservation. Therefore, an effective strategy is needed starting from increasing human resources through training and development, budget allocation, and the implementation of clear and structured preservation policies.
Information literacy has declined significantly in the digital age, with the 2022 PISA study showing an 18-point decline in the international average, while Indonesia experienced a 12-point decline. This condition emphasizes the urgency of transforming the role of academic libraries, no longer merely as centers of information, but as key facilitators in strengthening students' critical thinking skills to navigate an increasingly complex, massive, and digitally influenced information landscape. This study used a narrative literature review method by analyzing 15 selected articles from a total of 76 publications published in the 2021–2025 period. Data sources were obtained through the Google Scholar, Scopus, and ScienceDirect databases, with a focus on the transformation of libraries in information literacy in the digital era. The synthesis results show a consistent increase in students' information retrieval skills, source evaluation, and research competencies after participating in information literacy programs. However, the effectiveness of implementing these programs still faces a number of obstacles, such as limited digital infrastructure, a lack of librarians who act as learning facilitators, and challenges in adapting to post-pandemic learning changes and the emergence of generative AI. Based on these findings, this study recommends strengthening collaboration between librarians and lecturers through the ACRL framework, implementing a hybrid learning model, integrating information literacy into the LIS curriculum from an early stage, and developing context-based content. This strategy is expected to optimize the role of academic libraries as inclusive and adaptive centers of information literacy in the face of digital disruption
This study aims to analyze the influence of librarian competence on user satisfaction, with library facilities serving as a mediating variable. In the current era of rapid digital transformation, libraries face significant pressure to remain relevant, requiring librarians to possess not only specialized technical expertise in information management but also strategic managerial skills in maintaining and optimizing physical and digital infrastructure to enhance overall service quality. The research employs a quantitative approach utilizing an explanatory survey method. Data were collected through structured questionnaires distributed to 192 respondents, selected using a purposive sampling technique to ensure data representativeness. Data analysis was performed using Partial Least Squares Structural Equation Modeling (PLS-SEM) via SmartPLS 4.0 software to test both direct and indirect relationships within the structural model. The results demonstrated that: (1) Librarian competence has a positive and significant effect on user satisfaction (T=6.903); (2) Librarian competence has a positive and significant effect on library facilities (T=15.906); (3) Library facilities have a positive and significant effect on user satisfaction (T=7.353; and (4) Library facilities are proven to significantly mediate the influence of librarian competence on user satisfaction (T=6.698). The research model achieved a Q-Square value of 0.932, indicating exceptionally strong predictive relevance. These findings confirm that the integration of highly competent human resources and optimal facility management is a critical strategy for fostering user satisfaction. Practically, the study suggests that library institutions must prioritize continuous professional development to ensure staff can effectively leverage facilities to meet evolving user expectations
The This article analyzes the catalytic role of librarians emotional intelligence in improving the quality of information services, in response to the demand for empathetic service in the era of information overload. This study uses qualitative research methods with a library research approach to synthesize and analyze relevant scientific literature. The result reveal three main findings: First, emotional intelligence (including self-awareness, self-regulation, empathy, social skills, and motivation) manifest in specific service behaviors that drive effective interactions. Second, emotional competence functions as an amplifier for librarian technical competencies, where technical expertise will have a greater impact if delivered through an empathetic attitude and good communication. Third, a strong convergence was found between the dimensions of emotional intelligence and the SERVQUAL service quality model, particularly in the dimensions of dimensions of empathy and assurance, indicating that service quality is fundamentally shaped by positive emotional interactions. The conclusion of this study affirms that emotional intelligence is not merely a complement, but a critical foundation and strategic lever in efforts to achieve prime information services. Therefore, the main recommendation is the need to systematically integrate emotional intelligence development programs into library professional training and coaching.
This study aims to analyze the information needs of Generation Z students and their implications for collection development at the Library Unit (UPT) of UIN Datokarama Palu. The research employed a descriptive design with a mixed-methods approach, involving 100 respondents selected through purposive stratified sampling. Data were collected through questionnaires, semi-structured interviews, observations, and documentation, and subsequently analyzed using descriptive quantitative analysis with SPSS support and content analysis for qualitative data. The findings reveal that Generation Z students have a high level of information needs for reference sources (mean = 3.80), scholarly journals (mean = 3.68), and academic information (mean = 3.69), with a dominant preference for digital platforms such as Google Scholar (77 respondents), e-books (65 respondents), and AI-based platforms (58 respondents). However, their perception of the library’s collection remains within the “agree” category (mean = 2.69–2.93), with the lowest indicator being the relevance of the collection to coursework needs. The integration of quantitative and qualitative data indicates that Generation Z exhibits adaptive and pragmatic information-seeking behavior, emphasizing quick access and content relevance. These findings highlight the importance of implementing a user-centered collection development strategy that balances print and digital formats, updates collections in alignment with the curriculum, and actively involves students and faculty members in the collection selection process
The The development of information and communication technology has driven the transformation of library services from conventional systems to digital-based services. This change requires libraries to not only provide technological infrastructure and digital collections, but also to develop effective communication strategies so that services can be optimally utilized by library users. In this context, librarians play a strategic role as communicators, facilitators, and mediators of information who bridge the needs of users with available digital information sources. This article aims to examine and analyze librarians' communication strategies in improving the quality of digital library services. This study uses a qualitative approach with a literature study method, sourced from national and international scientific journal articles, books, and online publications relevant to the topic of communication and digital library services. The data were analyzed descriptively and analytically to identify patterns, key findings, and research gaps related to librarian communication strategies. The results of the study show that adaptive, informative, and user-oriented librarian communication strategies contribute significantly to improving user understanding, service accessibility, and user satisfaction with digital library services. However, the implementation of these communication strategies still faces a number of challenges, such as limited two-way interaction, communication planning that is not yet systematically integrated, and differences in digital literacy levels among library users. Therefore, it is necessary to strengthen librarian communication strategies by improving digital communication competencies, utilizing interactive communication media, and integrating communication strategies into digital library service development policies so that service quality can be continuously improved.
This study aims to determine the effect of library service quality on students’ reading interest at SMA Negeri 1 Perhentian Raja. The background of this research is based on the important role of school libraries as educational support facilities that contribute to the development of students’ literacy and learning motivation. High-quality library services are expected to encourage students to develop positive reading habits. This study employed a descriptive quantitative research method. Data were collected through questionnaires distributed to 193 students selected as samples from a total population of 372 students. The data were analyzed using simple linear regression analysis to examine the relationship between library service quality and students’ reading interest. The results indicate that library service quality has a positive and significant effect on students’ reading interest, as shown by a regression coefficient value of 0.270 and a t-value of 2.177, which is greater than the critical t-value at the 5% significance level. The coefficient of determination (R Square) is 0.574, meaning that 57.4% of students’ reading interest can be explained by the quality of library services, while the remaining 42.6% is influenced by other factors not examined in this study. These findings suggest that improving library service quality can be an effective strategy to enhance students’ reading interest. Therefore, the alternative hypothesis (H1) is accepted, and the null hypothesis (H0) is rejected.
This study examines how changes in respondent composition affect the interpretation of the Community Literacy Development Index (IPLM) in Yogyakarta City across 2024–2025. Although Yogyakarta achieved an excellent IPLM score in 2024 (93.11; ranked first in the Special Region of Yogyakarta), the 2025 cycle was characterized by a sharp decline in reporting units. The study employs a mixed-methods sequential explanatory design, in which quantitative analysis is first used to describe national and local trends, variation in scores, and shifts in ranking, followed by qualitative document analysis to interpret the observed dynamics. Data were drawn from the 2024 IPLM final report and the 2025 IPLM analytical platform. The findings show that the 2025 score pattern is strongly influenced by the drastic reduction in participating libraries (148 respondents), which increases volatility in rankings, widens the uncertainty around indicator estimates, and produces potential measurement bias in several dimensions, particularly participation and service utilization. Cross-year differences therefore reflect not only program change but also changes in the measurement frame. The study concludes that the validity of IPLM as an index of policy performance depends on the stability of its sampling and reporting mechanisms, and recommends stronger data governance to ensure that observed trends represent real changes rather than artifacts of data fluctuation.
This study analyzes dynamic archive management at the Department of Environment and Sanitation (DLHK) Pekanbaru City, focusing on the Environmental Compliance and Management Division. Using descriptive qualitative methods with observation, interviews, and documentation, this research examines archive creation, utilization, maintenance, and disposal processes. The findings reveal that DLHK follows applicable regulations including Law No. 43/2009 on Archives and Pekanbaru Mayor Regulations on Official Document Management, Archive Classification Codes, and Archive Retention Schedules. However, implementation faces significant challenges including limited skilled human resources, inadequate storage facilities, lack of standardized procedures, and suboptimal security classification systems. The 10-year retention schedule and formal disposal procedures demonstrate regulatory compliance, yet operational constraints hinder optimal archive management. Archive creation follows established procedures with 1-7 days processing time, while maintenance utilizes quality equipment and SRIKANDI digital platform. Disposal activities are conducted collaboratively with comprehensive documentation including disposal certificates containing destruction dates, archive types, committee members, methods, legal basis, and witness signatures. Key barriers include insufficient archival education among staff, damaged facilities, inadequate storage space, and absence of formal local guidelines for security classification systems. This study recommends enhancing employee competency through continuous archival training, improving facilities infrastructure, developing comprehensive Standard Operating Procedures, strengthening digital archive implementation, and establishing formal local policies for archive security classification and access management to support effective and sustainable archive management in local government institutions.
The rapid growth of scientific publications has created challenges in maintaining the relevance, currency, and quality of referenced literature, thereby necessitating systematic evaluation of journal publications. This study aimed to conduct an in-depth analysis of the bibliometric characteristics of the Journal of Information and Library Studies published by Universitas Padjadjaran during the 2020–2024 period. The research employed a descriptive quantitative approach using bibliometric analysis of 82 articles with a total of 2,486 cited references collected through documentation techniques. Descriptive analysis was applied to examine literature obsolescence, author productivity, and collaboration patterns, while network visualization using VOSviewer was utilized to explore co-authorship and co-occurrence relationships. The results indicated a dominant use of journal articles as primary reference sources, a relatively current literature half-life, publication patterns predominantly characterized by collaborative authorship, and the development of research themes focused on literacy, information literacy, and digital media. Overall, the bibliometric characteristics of the journal reflected active, collaborative, and responsive research dynamics within the field of library and information science.
The current environmental crisis is not merely a natural problem, but a reflection of an economic system that places too much emphasis on material gain, to the detriment of the Earth's balance. Ecosystem damage and social conflict demonstrate the human cost that must be borne when the exploitation of nature is prioritised over coexisting with disease. This study aims to examine how human understanding of nature is often limited by exploitative economic interests. Through the perspective of religious information and literacy, this study examines whether spiritual ecological beliefs encourage environmental conservation or are exploited by the capitalist system, thus requiring critical awareness from the public in responding to the crisis. This study utilised a critical literature review of publications published in the last ten years. The initial search yielded 117,683 publications, after which 14 articles were extracted. The results of the study show that environmental crises are closely related to discourse, ideology, and economic-political structures. Ecological information literacy operates within extractive capitalism, which shapes the flow of environmental information. Religious narratives play an ambiguous role, with the potential to raise ecological awareness but also to serve as symbolic legitimisation without critical literacy. Therefore, an integrative approach is needed to encourage a fair and sustainable ecological response.
A smart service system has been established, but its effectiveness needs to be systematically measured to determine the extent to which it is accepted and used by users.In the context of the UNPRI library, the implementation of smart services is still relatively new, so a usability-based evaluation is needed as a basis for future service development. This study uses a descriptive quantitative approach to evaluate the usability level of smart services at theUniversitas Prima Indonesia (UNPRI) Library. The evaluation was conducted using the System Usability Scale (SUS) method, and the results were analyzed using SPSS software. The results of the statistical tests displayed in the One-Sample Statistic and One-Sample Test tables show that the average System Usability Scale (SUS) score of smart service users at the Universitas Prima Indonesia (UNPRI) Library is 56.30, with a standard deviation (Std. Deviation) of 7.87 and a Sig. (2-tailed) value of 0.000 (<0.05). This value indicates that there is a significant difference between the average SUS score of users and the standard value of 68. This study confirms that the smart services at the UNPRI Library have not yet achieved optimal usability, despite showing potential in supporting digital information access. Evaluation using the SUS method provides empirical evidence that improvements are needed in the interface and functionality of the system to be more responsive to user needs.
The rapid advancement of information and communication technology has significantly influenced how academic libraries operate. Conventional, manual services are no longer sufficient to meet the needs of modern users. This study investigates the implementation of SLiMS (Senayan Library Management System) in the Polytechnic State Library of Padang as a strategy to improve library service delivery. Using a qualitative case study approach, data were collected through in-depth interviews with key library staff who are directly involved in managing SLiMS. The research adopts the policy implementation framework by Van Meter and Van Horn, which examines five critical aspects: policy goals and standards, resources, characteristics of the implementers, inter-organizational communication, social-political context. The results of the study reveal that the use of SLiMS remains suboptimal. Although librarians possess adequate knowledge and technical skills to operate the system, its broader application is still limited. The OPAC feature, for example, is not yet widely accessible to users due to limited infrastructure and a lack of outreach. Moreover, insufficient institutional support, lack of funding, and the absence of continuous training were identified as key obstacles. These findings suggest that for SLiMS to be fully effective, a more inclusive implementation strategy is required, one that promotes user access, strengthens institutional commitment, and builds sustainable collaboration among stakeholders.
This study examined the management of dynamic records at the Medan City Records Depository Office, focusing on the implementation of core archival stages: creation, utilization, maintenance, and disposition. The objective was to analyze how inactive records from various local government agencies were processed and to identify challenges in the archival workflow. A qualitative descriptive method was applied using interviews, observation, and documentation, with data analyzed through reduction, display, and conclusion techniques, supported by triangulation. The findings indicated that records were initially created and filed by each agency before being transferred to the depository. However, inconsistencies in filing and documentation were common. Manual archive retrieval methods led to inefficiency, as no digital system was in place. Limited storage space, lack of climate control, and poor environmental conditions increased the risk of archive deterioration. Additionally, the implementation of the Records Retention Schedule (RRS) was not optimal, leading to archive accumulation. In response, the office reorganized storage, initiated digital plans including SRIKANDI application use, provided staff training, and enhanced inter-agency coordination. Despite these efforts, constraints in infrastructure, human resources, and technology continued to hinder performance. This study highlights the importance of integrated, sustainable strategies to support accountable and effective archival management in public institutions.
The Community Reading Park (TBM) is a non-formal educational institution that plays a strategic role in the community. One TBM that utilizes its strategic role to empower the community is TBM Saung Diajar Kreatif 09, located in Margasuka Village, Bandung City. This study aims to identify community empowerment activities at TBM through an analysis of its programs and the challenges and obstacles TBM faces. The research method used is a descriptive qualitative method. The results of this study indicate that the community empowerment activities carried out by TBM Saung Diajar Kreatif 09 can be classified into several areas: education, training and creativity; and cultural preservation. This aligns with the role of TBM as outlined in the Decision of the Minister of Village Affairs, Regional Development, and Transmigration of the Republic of Indonesia No. 3 of 2024. This TBM temporarily ceased operations during the pandemic, but revitalization efforts have enabled it to resume activities as before. However, as an independent TBM, Saung Diajar Kreatif 09 does not receive management or funding assistance from external parties. Consequently, the lack of volunteers, funding, and infrastructure is a challenge felt by TBMs. The conclusion of this research indicates that the Saung Diajar Kreatif 09 Community Reading Park has been able to serve as a solution in empowering the local community by organizing empowerment activities across various fields
This study aims to analyze the efforts to manage book collections in the Library of SMA Negeri 8 Medan using the Dewey Decimal Classification (DDC) classification system in order to improve student information retrieval. With a qualitative approach through observation, interviews, and documentation studies, the study explores the extent to which the application of DDC affects information accessibility. The results of the study indicate that classification according to DDC significantly speeds up book searches and makes it easier for students and librarians to browse collections. However, the effectiveness of management is highly dependent on the librarian's understanding and students' information literacy. It is concluded that physical and digital management based on DDC can improve the efficiency of information retrieval if supported by training, a comprehensive catalog system, and continuous evaluation.
The low reading interest among children in the digital era poses a significant challenge to literacy culture development, particularly in Gunungsitoli City. This study aims to describe the role, challenges, and strategies of the Gunungsitoli Children's Library in promoting literacy among children aged 6–12. A qualitative descriptive approach was used, with data collected through observation, in-depth interviews, and documentation. Informants included the head of the library service, division heads, librarians, child users, parents, and teacher companions. The findings indicate that the library plays an important role in providing child-friendly literacy services through storytelling programs, shared reading, educational art activities, as well as digital and mobile library services. Challenges faced include limited budgets, insufficient collections, lack of trained staff, low parental involvement, and the dominance of digital devices. Strategies implemented involve the use of technology, cross-sector collaboration, librarian capacity building, family literacy education, and continuous program evaluation and development. It is concluded that the Gunungsitoli Children's Library plays a strategic role in enhancing children's literacy through adaptive and participatory approaches, though improvements in policy, human resources, and family support are still needed.
The purpose of this study is to describe the utilization of the One-Stop Integrated Service (PTSP) Plus web in managing digital archives at the Padang District Court Class IA. This research uses a qualitative approach with a descriptive method. The research was conducted at the Padang District Court, involving three informants: the Head of General Affairs and Finance and two PTSP service staff members. Data collection techniques included observation, interviews, and documentation. The data were analyzed using the DeLone and McLean Information System Success Model (2003), which comprises six indicators: system quality, information quality, service quality, system use, user satisfaction, and net benefits. The analysis results indicate that the PTSP Plus web system provides ease of access, rapid archive retrieval, and supports employee work efficiency. Informants stated that the system is fairly quick in displaying archive data. However, the system is not yet accessible to the general public and remains dependent on internal access. Other challenges include limited staff for data entry, an incomplete digital archive system, and the need for improved training and infrastructure. Overall, the PTSP Plus web system has had a positive impact on digital archive management and information services in the judiciary environment, although further system enhancement is necessary to optimize its utilization
