This study applies prospect theory, referent thinking and the psychological impact of reference thinking through an analytical framework and two field experiments to examine delivery agents’ willingness to participate in or accept an online meal delivery service under travel-distance- and time-based compensation schemes. The first study examined a field experiment in which scenarios involving labour effort and compensation either positively or negatively deviated from the reference point. On the contrary, the second study investigated the impact of deviations from the reference point on compensation and labour effort. The results indicate that relative thinking holds (or deviates) when compensation diverges from reference compensation based on labour effort. The relative-thinking effect remains consistent when compensation aligns with expectations, returns to its initial state when it deviates slightly and resurfaces when it deviates significantly.
The role of emotional intelligence (EI) in shaping the behavioural biases of women in financial decision-making remains underexplored in the literature. The current study addressed this gap by investigating how women entrepreneurs’ financial literacy influences their financial decisions, with EI serving as a mediator. A cross-sectional descriptive survey design was employed for data collection from 210 Pakistani women entrepreneurs. A proportional stratified sampling technique was used to collect data, and analysis was conducted using structural equation modelling (SEM) via AMOS 26. Findings reveal that financial literacy has significant positive impacts on EI and self-control and helps reduce loss aversion bias, but no significant relationship was found between financial literacy and regret aversion or mental accounting. Moreover, EI acts as a strong mediator between financial literacy and biases such as mental accounting, regret aversion and loss aversion, but not between financial literacy and self-control. This study’s findings underscore the critical role of EI in reducing biases and complementing financial literacy to empower women entrepreneurs to make rational financial decisions. Moreover, it also emphasizes the need to integrate EI into financial literacy programmes to foster more effective decision-making and advance entrepreneurship among women.
This study examines how central bank liquidity interventions influence the growth performance of nine distinct classifications of manufacturing sectors in India. The study focuses on the role of liquidity-driven monetary policy measures in shaping manufacturing output and sectoral expansion. To investigate these relationships, the analysis applies panel fully modified ordinary least squares and dynamic ordinary least squares models for long-run estimation, while the panel Granger non-causality test is applied to capture short-run dynamics. Findings reveal that excess liquidity through monetary policy, as proxied by sustained expansion in the supply of money, may exert a dampening effect on manufacturing output, indicating the importance of liquidity quality and absorption capacity in the long run. Conversely, the article finds a robust positive association between manufacturing output and sector-wise bank credit (BC) in the long run, highlighting the importance of credit flow as a productive channel of liquidity transmission. Short-run results show both bidirectional and unidirectional causality between the supply of money, interest rate and BC and the output of manufacturing growth. So, the study recommends that the Reserve Bank of India should adopt a balanced approach to liquidity formation, ensuring an adequate flow of credit to manufacturing sectors.
Human resources analytics (HRA) is maturing towards the position of an inevitable human resources practice. However, there are some restraints that impede its implementation, as well as enablers that support it. This study aims to discover the reasons behind the sluggish growth of HRA, to identify the enablers of HRA and to identify adequate qualities required for HRA professionals. This study followed a multimethod qualitative research methodology that involves two stages. A systematic literature review with content analysis in the first stage, followed by a qualitative interview method and thematic analysis in the second stage. In the first stage, a final list of 43 journal articles was selected and content-analysed from a list of 956 documents that were extracted from the Scopus and Web of Science databases. The analysis identified 7 enablers, 12 restraints influencing HRA adoption and 8 qualities that are required for HRA professionals in the first stage. A total of 18 HR experts further validated the results through a semi-structured interview in the second stage. The second stage added two enablers and a restraint to the results.
In an era where customer expectations are rapidly changing, customer experience (CX) has become a critical area of focus in both academic research and business practice. However, despite its growing importance, the existing CX literature remains fragmented, with research often concentrated on specific industries or methodologies. This article aims to bridge this gap by providing a thorough, systematic review of CX research conducted from 1990 to 2024, structured around the theory-context-characteristics-methods framework. The study offers several key contributions: (a) it consolidates existing literature from 1990 to 2024, providing an updated and comprehensive overview of the field’s development; (b) it examines key theories, contexts (industrial and geographical), characteristics (antecedents, mediators, moderators and outcomes) and methods (research approaches and data analysis techniques); (c) it proposes the potential avenues for future research in the field of CX within the service domain. These findings provide valuable insights for future research and practical guidance for professionals in the service sector while also identifying emerging trends and areas for further exploration.
