Purpose – This research investigates the primary drivers influencing the performance of the national amil zakat agency (Badan amil zakat nasional amil, BAZNAS) in South Lampung, specifically addressing the issue of unfulfilled zakat collection targets. Methodology – Unlike earlier research that treated motivation as a monolithic construct, this study utilizes McClelland’s framework to deconstruct motivation into achievement, power, and affiliation, while also differentiating between financial and non-financial rewards. Methodologically, the study is grounded in a quantitative design wherein empirical observations from 140 respondents are systematically processed using the partial least squares structural equation modeling (PLS-SEM) analytical approach. Findings – Empirical evidence reveals that the need for affiliation shows a relatively stronger positive association with family firm performance than the need for achievement. Furthermore, intangible rewards demonstrate a numerically higher positive association with performance compared to monetary incentives. Furthermore, intangible rewards are more effective performance drivers than monetary incentives. Implications – These empirical outcomes suggest that the operational efficacy of amil within Indonesian faith-based organizations is modulated more significantly by collectivistic cultural orientations, conducive organizational climates, and social cohesion than by extrinsic financial rewards or individualistic career aspirations. Value–consequently, this study highlights the imperative of augmenting amil productivity to achieve optimal efficiency in the mobilization and governance of zakat funds. Originality –This study offers novel managerial insights by demonstrating that strengthening team cohesion and non-material recognition are superior strategies for enhancing zakat collection efficiency.
Objective – This study examines how religiosity influences Muslim tourists’ intention to choose Islamic medical tourism destinations (IMTD) in Indonesia by investigating the mediating roles of attitude and motivation of piety. Methodology – A quantitative research design was employed using partial least squares structural equation modeling (PLS-SEM) with SmartPLS 4.0. Data were collected from 200 Muslim tourists who were aware of the IMTD. Four constructs—religiosity, attitude, behavioral intention, and motivation of piety—were measured, and the proposed direct and indirect relationships were tested using the bootstrapping procedure at a 5% significance level. Findings – The results reveal that religiosity has a significant positive effect on both attitudes and behavioral intentions. Religiosity also enhances the motivation for piety directly and indirectly through behavioral intention. However, attitude is negatively associated with motivation of piety, suggesting the presence of cognitive–spiritual dissonance in tourists’ decision making. Furthermore, behavioral intention serves as a stronger mediating mechanism than attitude in explaining the influence of religiosity on the motivation of piety. Implications – The findings suggest that IMTD managers and policymakers should prioritize strategies that strengthen Muslim tourists’ behavioral intentions by integrating religious values into destination branding, service design, and promotional activities, rather than relying solely on favorable attitudes. Originality – This study extends the Islamic medical tourism literature by demonstrating that religiosity shapes tourists’ motivation for piety through distinct psychological pathways. It further identifies behavioral intention as a more influential mediating mechanism than attitude, offering new insights into Muslim tourists’ destination-choice behavior.
Purpose – This study examines the effects of service quality, service convenience, religious motivation, and customer satisfaction on word-of-mouth (WOM) behavior in Indonesian Islamic banking. It also investigates whether religious motivation moderates the relationship between customer satisfaction and WOM. Methodology – A quantitative approach was employed using purposive sampling of Islamic bank customers who had maintained an active account for at least one year. Data were collected from 195 respondents and analyzed using WarpPLS 6.0 to assess the measurement and structural models and test the proposed hypotheses. Findings – The results demonstrate that service quality and service convenience significantly enhance customer satisfaction. Furthermore, service quality, religious motivation, and customer satisfaction have significant positive effects on WOM behavior. However, service convenience does not directly influence WOM, and religious motivation does not moderate the relationship between customer satisfaction and WOM. These findings indicate that customer satisfaction is the primary driver of customers’ willingness to recommend Islamic banks, regardless of their level of religious motivation. Implications – Islamic banks should prioritize improving service quality and sustaining customer satisfaction to encourage positive WOM and strengthen customer advocacy. Although religious motivation does not strengthen the satisfaction–WOM relationship, reinforcing Sharia values remains an important strategy for differentiating Islamic banks in an increasingly competitive market. Originality – This study extends the Islamic banking literature by examining the moderating role of religious motivation in the customer satisfaction–WOM relationship, an area that has received limited empirical attention. Unlike previous studies emphasizing customer loyalty and behavioral intention, this study identifies WOM as a distinct and important behavioral outcome in the Islamic banking context.
Purpose – This study aims to describe the influence of influencers on Gen Z in halal purchase intention, especially in Gen Z in cities with high socio-religiosity, and to test whether religiosity is able to moderate the attitudes of influencers in their role as mediators. Methodology – This study employs a quantitative approach using structural equation modeling–partial least squares (SEM-PLS) with SmartPLS 4.0, based on data collected from 262 Gen Z respondents in Pekalongan, a city characterized by strong socio-religious values. Drawing on the theory of planned behavior (TPB), the model integrates trust, subjective norms, perceived behavioral control, credibility, attitude, and religiosity to explain halal purchase intention in a social media environment. Findings – The results reveal that attitude is the strongest predictor of halal purchase intention. Trust, subjective norms, and perceived behavioral control significantly and positively influence attitude, although their effect sizes are relatively weak. In contrast, credibility does not significantly affect attitude. Attitude significantly mediates the relationship between influencer-related factors and purchase intention. Religiosity, however, neither directly influences purchase intention nor moderates the relationship between attitude and purchase intention. Implications – These findings suggest that marketers should focus on strengthening positive consumer attitudes through trust-building, social endorsement, and perceived consumer control, rather than relying solely on influencer credibility or religiosity cues. Originality – This study extends halal consumption literature by integrating religiosity and attitude within the TPB framework and provides empirical evidence on influencer-driven halal purchase behavior among Gen Z in a highly religious social context.
Purpose – This study investigates the religious–digital tensions experienced by Muslim Gen Z tourists in West Nusa Tenggara (NTB), Indonesia, arising from the gap between their expectations of an integrated digital–halal ecosystem and the realities of infrastructure and destination governance. It conceptualizes these tensions as a systemic phenomenon with implications for the Islamic management of halal tourism. Methodology – A qualitative phenomenological approach was employed using interpretative phenomenological analysis (IPA), combining in-depth interviews with seven participants and a focus group discussion (FGD) with four, totalling eleven Muslim Gen Z tourists selected purposively. Data were analyzed inductively and deductively, supported by member checking, back-translation, and source triangulation. Findings – The analysis reveals six interrelated tension clusters: (1) universal connectivity versus discriminatory signals, (2) cashless ecosystem versus partial payment infrastructure, (3) digital halal certification versus informal trust, (4) comfortable halal accommodation versus rigid formalization, (5) accessible Islamic finance versus limited outreach, and (6) responsive versus fragmented governance. These tensions form a layered compound system across infrastructural, informational, and conceptual–regulatory levels. Implications – The findings offer strategic recommendations for destination managers, Islamic financial institutions, and halal certification bodies to close the implementation gap in NTB's halal tourism, transferable within specified scope conditions to comparable subnational halal-branded destinations worldwide. Originality – This study is among the first to conceptualize halal tourism tensions as a layered compound system through IPA of Muslim Gen Z tourists in a Muslim-majority subnational destination in India. It formally defines digitally compounded halal risk as an extension of Perceived Halal Risk.
