Background of the study: The Thai public sector requires a legal infrastructure to set the legislative framework governing records and archives management in the Digital Age. Purpose: This research examines Thailand’s current legislation on records and archives management, highlighting its role in addressing issues and gaps in e-records management in the Digital Age. Method: This research follows a qualitative approach, with the purpose of this methodology to gather insights into the legal framework surrounding electronic records management within the Thai public sector. Findings: The results highlight four key issues: 1) the legislation defines different key terms related to information, records, and archives, providing an overlapped framework, 2) It still needs further code of practice for e-records management, 3) the lack of comprehensive guidelines or procedures for records and archives management creates a gap to help standardize and improve records management practices across the public sector, and 4) the effectiveness of legal enforcement is hindered by a lack of public awareness and understanding of records management laws. Conclusion: This research is pioneering in that it addresses electronic records management in the Thai public sector from a records-and-archives management perspective. The findings have the potential to contribute to improving the regulatory framework that governs e-records management in government agencies. This, in turn, will help ensure the preservation of electronic records for future generations in the Digital Age.
Background of the study: Proper land record management requires consideration of practice procedures. However, land record management in registry offices is insufficient. Purpose: This study aimed to assess the effectiveness of land record management practices in land registry offices in district councils in Tanzania. Method: The study targeted 160 land record staff, purposively selected across 19 districts in three regions of Tanzania. Qualitative data were collected using an interview and observation guide, while quantitative data were collected using a self-administered questionnaire in the study area. Findings: The study found that only record creation practices were more effective with a 2.321 mean score, p< 0.05, while the other five practices were not effective owing to several reasons, including the absence of procedures for guiding land record staff on how to manage land records, and the use of outdated filing classification methods. Conclusion: The use of practice procedures in managing land records in registry offices within district councils in Tanzania will contribute to the effectiveness of land record management.
Background of the study: This study investigates the implementation of innovative archive management by examining the interaction between organizational culture and knowledge governance within the Surabaya City Library and Archives Office. As public institutions move toward data-driven and innovative information environments, understanding how cultural and governance structures support technological adaptation becomes essential. Purpose: This study investigates the implementation of innovative archive management by examining the interaction between organizational culture and knowledge governance within the Surabaya City Library and Archives Office. Method: Employing a quantitative survey method with purposive sampling, data were collected from 120 employees who had served for more than one year. The data were analyzed using SmartPLS to test both direct and mediating relationships. Findings: The results reveal that innovative archive management significantly enhances the quality, accessibility, and security of digital records. Moreover, organizational culture and knowledge governance play crucial roles in reinforcing innovation, collaboration, and compliance in archival processes. Conclusion: These findings emphasize that successful digital transformation in public-sector archiving requires not only technological readiness but also cultural adaptability and effective knowledge-governance mechanisms to ensure sustainable institutional learning and accountability.
Background of the study: The University Libraries is an academic library from University A, one of the oldest private universities or Higher Education Institutions in the Philippines, located in the Western Visayas region. It collects and preserves the organizational memory and evidence by keeping university records. Purpose: This research aims to examine the records management program at a specific university library in the Philippines that adheres to ISO 9001:2015 – Quality Management Systems. This highlights the importance of preserving records in university libraries to guarantee that the library’s activities are adequately documented for historical, administrative, archival, and legal purposes. Method: This qualitative research uses a literature review and observation to gather an in-depth understanding of a case study of the university library, and uses the records life cycle and PEST analysis as a framework to examine the case. Findings: Although the University Library adheres to ISO 9001:2015, the research shows that examining its background, applying PEST analysis to its environment, and analyzing its functions and organizational culture help researchers identify the current challenges it faces and inform the development of its records management program. Conclusion: It is critical for the University to successfully establish an effective records management system as this will positively impact all departments and offices, particularly the University Library. Therefore, developing a records management manual would greatly benefit the organization as a whole. This manual should include policies and procedures and define the roles and responsibilities of those involved.
Background of the study: The decline in the utilization and user satisfaction of virtual reference services in the Library in Jakarta, Indonesia, indicates organizational dysfunction. Communication can be a cause and symptom of this organizational dysfunction. Purpose: This study aims to identify the source of problems in organizing virtual reference services. Method: This research employs a qualitative case study approach. Data collection was conducted through interviews, observations, and document studies. Data analysis was performed through data coding. Findings: Interaction among service team members and with other service teams occurred frequently. In contrast, the interaction between the service team and supervisor, chief supervisor, and unit leader was infrequent. The problem that appears on the surface is the failure of the management function. Conclusion: Examining organizational issues from a communication perspective can help identify the sources of dysfunction in organizing virtual reference services. A team-based work system does not necessarily result in good performance. This occurs because the behavior of organizational members is shaped not by communication within their environment but by their activities.
