The digitalization of travel documents through the M-Paspor application has transformed Indonesian immigration administration. However, the hybrid nature of passport services, which combines digital registration with face-to-face verification, requires an evaluation that goes beyond technical performance toward substantive public value creation. This descriptive-exploratory qualitative study analyzes how information quality, system quality, and face-to-face service quality interact with user satisfaction to shape public value in travel document services across five Immigration Offices in Jakarta. Informants were selected purposively and consisted of 20 participants, including immigration policymakers, frontline officers, and citizen users. Data were collected through in-depth interviews, structured observations, and document review, and were analyzed using the interactive model of Miles, Huberman, and Saldaña. The findings show that accurate information and reliable systems provide administrative certainty, but public value is weakened when upload instructions, quota information, and server performance are inconsistent. In hybrid service delivery, responsive and empathetic frontline officers function as a corrective layer that converts technical convenience into satisfaction, trust, compliance legitimacy, and operational capacity. The study concludes that public value in digital immigration services is produced through the integration of reliable digital infrastructure and human-centered service quality.
This hermeneutic phenomenological study delved into the lived experiences of school heads in the Department of Education, Region IX, Philippines, as they navigated the dual imperatives of instructional leadership and school administration. Framed by the MATATAG Agenda and the Philippine Professional Standards for School Heads (PPSSH), this research addressed a gap in understanding the personal, emotional, and meaning-making aspects of educational leadership in the Philippine context, using a hermeneutic-phenomenological research design. Through in-depth interviews with 7 school heads from DepEd Region IX, the study uncovered the essence of their leadership as a dynamic, often tense, process of orchestrating harmony. Three constitutive themes emerged: (1) The Duality of Role and Identity: A Constant Tug-of-War; (2) The Moral Compass: Navigating Pressures Through Foundational Values; and (3) The Hermeneutics of Policy: Translating Abstract Directives into Lived Reality. The findings revealed that effective leadership transcended mere compliance with standards; it was an interpretive, value-laden practice that created coherence and fostered growth in the face of systemic challenges. Recommendations were offered for refining policy, developing leadership development programs, and conducting future research.
This article examines how African news media construct Donald Trump’s leadership during the first year of his renewed presidency (20 January 2025–20 January 2026). Drawing on a qualitative, multi-site design, the study analyzes a multilingual corpus of nine African outlets using a two-track framework that combines discursive scenography and narrative regime analysis. The findings identify six recurrent scenographies—Executive Mediation, Sovereign Restoration, Conditional Supervision, Strategic Deterrence, Institutional Negotiation, and Ambivalent Disruption—and six narrative regimes, including Escalation–Resolution and Security–Protection. Results show that leadership legitimacy is stabilized when enunciative centrality aligns with coherent narrative closure and becomes conditional when monitoring and uncertain aftermath dominate follow-up coverage. The study concludes that African media do not passively reproduce Western frames but actively recontextualize global leadership within mineral geopolitics, sovereignty concerns, and security priorities. By articulating scenography and narrative regime, the article advances a transferable framework for analyzing mediated legitimacy in multipolar communication environments.
This study examines the implementation of work-from-home (WFH) arrangements in Indonesian immigration public service delivery through the lens of street-level bureaucracy. The study is situated within the 2026 policy context, in which WFH was introduced as a crisis-responsive governance measure to reduce mobility, support energy efficiency, and maintain public-sector productivity amid global energy uncertainty. Using a qualitative descriptive-analytical approach, this study combines document analysis of national and sectoral WFH regulations with non-participant observation of frontline immigration service practices in five Immigration Offices in Jabodetabek. The findings show that WFH in immigration services cannot be applied uniformly because immigration work combines administrative service, legal authority, identity verification, public interaction, and state security functions. Remote work is suitable for administrative and document-based tasks, while biometric capture, passport interviews, detention management, immigration checkpoints, and enforcement functions require physical presence. The study concludes that WFH should be governed as a controlled hybrid mechanism supported by task classification, digital supervision, data protection, output-based accountability, and service-continuity safeguards.
Climbing the academic ladder poses substantial challenges for many of the academicians in the Tanzanian higher learning institutions. Yet, research on promotion barriers remains scarce. Using Bourdieu’s Capital Theory, this qualitative case study aims to explore the barriers that impede academic staff promotion in Tanzanian higher learning institutions. Using purposive sampling, data were collected via in-depth interviews, document reviews, and observations. The findings show multiple, interlocking constraints. Heavy teaching and postgraduate supervision drain time capital and reduce research productivity and networking. Resource shortages and poor infrastructure reflect limited economic capital and restrict access to research tools and support. Lengthy, opaque promotion procedures and repeated re review of work already published in reputable journals undermine symbolic capital. Low intrinsic motivation points to gaps in embodied cultural capital and a misaligned habitus. Through Bourdieu’s lens, these dynamics block the conversion of time and funds into publications, recognition, and collaborative networks, hindering staff advancement. Policy recommendations: protect dedicated research time; allocate research funds more equitably; upgrade physical and digital infrastructure; accept publications from preapproved reputable journals without redundant re review. Future research should quantify these effects across more institutions and examine staff perceptions of repeated re review and its impact on morale, timelines, and career progression.
