
Effective communication is critical to delivering high-quality, person-centered healthcare. Patients who speak English as a second language often face language barriers that can impede their interactions with healthcare providers, leading to disparities in healthcare access and outcomes. This qualitative study explores how Korean American immigrant women (KAIW) navigate language barriers in the U.S. healthcare setting. We conducted thematic analysis of 25 semi-structured interviews with KAIW in 2020–2021 and developed two key themes: 1) Preparing ahead: making the most of medical visits (i.e., “Dr. Google” and “Friends can help or hurt.”), and 2) Make it make sense (i.e., Comfort vs. reluctance to engage, “It still eluded me even with the interpreter’s help.” and Leveraging support from family and friends). These findings highlight how language barriers contribute to health disparities and underscore the importance of recognizing language as a critical social determinant of health. Healthcare providers should be aware of the lived experiences of KAIW in navigating the U.S. healthcare system. Recognizing these experiences can promote more equitable, patient-centered care and help reduce barriers to clear communication and effective treatment.
Background Doctor-patient relationship is a crucial aspect of cancer care that is likely to have a huge impact on clinical cancer care. The present study aims to investigate the difference between Egyptian male and female oncologists’ attitudes towards their cancer patients to detect different discursive practices and performances that may carry social meanings and/or are constitutive of a specific gendered identity. The study is particularly concerned with oncologists’ interactions with patients at Al-Azhar University Hospitals in Cairo that have been recently awarded for their outstanding role in supporting the healthcare system in Egypt. Methods The corpus of the study consists of a survey designed to detect the doctors’ hidden ideologies and attitudes. The analytical framework of the study anchored on Howie Giles’ (1973) Communication Accommodation Theory. This study employs a mixed-methods approach, integrating quantitative analysis of survey data with qualitative discourse analysis of oncologists’ communicative practices. Results The study results identify potential inadequacies of Giles’ model when applied to the medical sphere. Results of the study show that both male and female oncologists at the concerned hospitals share a general empathetic attitude towards their patients. Quantitative analysis showed no significant gender differences across most communication items (p > 0.05), except for Q26 (p = 0.006), where female doctors used divergence as a form of redirecting patients' personal narratives to maintain professional focus. Qualitative thematic analysis, following Braun and Clarke's reflexive approach, complemented these findings and identified cultural sensitivity, emotional engagement, simplified language, and active listening as key themes, defined by analytic significance rather than frequency counts. Conclusion The findings suggest that gender differences in oncologist-patient communication are minimal rather than extensive. The sole statistically significant difference, greater divergence among female doctors in response to personal narratives, points to context-sensitive boundary management rather than a lack of accommodation. Notably, higher divergence scores among female oncologists reflected structured emotional engagement, integrating active listening and empathy with clinical redirection, rather than emotional detachment. The study recommends that medical training programs should focus on shared communicative competencies while remaining attentive to context-specific adaptations.
Vocabulary learning constitutes a core component of second language acquisition, yet it is frequently associated with heightened anxiety and reduced learner wellbeing, particularly in examination-oriented EFL contexts. Gamified instruction has been proposed as a pedagogical approach capable of enhancing engagement while mitigating affective barriers; however, empirical evidence examining its combined effects on linguistic and psychological outcomes remains limited in higher education settings. This study investigated the impact of gamified vocabulary instruction on vocabulary learning, foreign language anxiety, and learner well-being among undergraduate EFL learners. Employing a quasi-experimental pretest–posttest design, data were collected from 240 students across eight intact class sections. Four sections received gamified instruction, while four followed non-gamified instructional practices. A vocabulary knowledge test and questionnaires measuring foreign language anxiety and learner wellbeing were administered before and after a six-week instructional intervention. Quantitative analyses revealed that learners in the gamified condition showed greater vocabulary gains, lower posttest anxiety, and higher posttest wellbeing than learners in the non-gamified condition. The between-group effects were large for vocabulary learning (d = 1.05), foreign language anxiety (d = 0.99), and learner wellbeing (d = 1.03). These findings suggest that gamified vocabulary instruction may support both cognitive and affective dimensions of language learning, although the results should be interpreted cautiously in light of the quasi-experimental design, short intervention period, and reliance on self-report measures for affective outcomes.
This study investigates the use of metaphor to construct the meaning of ‘death’ in Paul Kalanithi’s memoir, When Breath Becomes Air. Utilizing the framework of Conceptual Metaphor Theory and a mixed-methods approach, this study has the following objectives: a) to pinpoint Kalanithi’s death-related metaphors in the primary authorial narrative; b) to categorize these metaphors into broad death metaphor frames and primary metaphor subtypes; c) to analyze their distribution; and d) to explore their contextual meanings within the scope of a medical literary autobiography, and the unique blending of Kalanithi’s identities as a neurosurgeon and a dying patient. Metaphors were identified using the MIPVU method and a coding framework that identified metaphor source domains and conceptual metaphor frameworks. The source domain, the lexical unit, its semantic vicinity, and pertinent conceptual metaphor literature and co-texts provided the metaphorical analysis, which identified 211 instances of death discourse metaphors, classified into five metaphor frames and ten metaphor subtypes. The most common metaphorical frame was Motion/Transition, accounting for 70 occurrences (33.2%), with death is departure and death is the end of a journey as subtypes. Agentive Personification was next, with 55 occurrences (26.0%), with death is a visitor/intruder, death is an adversary, and death is a reaper. Obscurity/Force was the third most common frame, with death is darkness and death is a natural force, with 47 occurrences (22.3%). death is the end of a play/the final act and life and death are dancers/players contribute to the Performance/Closure frame, with 26 occurrences (12.3%). Finally, the Bodily/Biomedical Failure frame, through death as a fatal mechanical breakdown, was noted 13 times (6.2%). These results show that the predominant conceptualization of death is as a transition or movement, followed by an agentive presence, an overwhelming or obscuring force, a concluding performance, and a biomedical breakdown. Furthermore, the results demonstrate how illness discourse, by its nature, blends medical discourse with personal and existential discourse and modifies conventional death metaphors.
Background Autism Spectrum Disorder (ASD) is a multidimensional neurodevelopmental condition affecting communication, psychological well-being, social participation, and quality of life. However, it appears limited research in Sub-Saharan Africa has examined these domains within an integrated framework. The study developed and tested an Integrated Assessment Model (IAM) for measuring language impairment, health, and well-being among children with ASD in Ghana. Methods A quantitative cross-sectional design guided the study. Data were collected from 150 children with ASD using the Integrated Language and Well-being Assessment Battery (ILWAB), which assessed structural language, functional communication, neuro-communication functioning, psychological health, physiological well-being, and social adaptability. Data were analyzed using descriptive and inferential statistics. Results Findings showed that language impairment among children with ASD was predominantly concentrated in functional-social communication domains. Strong negative relationships were found between language impairment and psychological as well as social well-being, while physiological well-being showed comparatively weaker associations. SEM results indicated that functional language significantly associated psychological health (β = −0.79, p < .001) and social adaptability (β = −0.88, p < .001), with psychological health serving as a significant mediating pathway. Network analysis identified social interactional competence, pragmatic skills, expressive language, and communicative intent as dominant hub variables within the ASD communication system. The IAM demonstrated strong psychometric quality and associative performance, with excellent model fit and high classification accuracy across outcome domains (AUC = 0.89–0.95). Conclusion The study demonstrates that ASD-related language impairment is best understood as an interconnected system of communication, psychological functioning, and social participation. The findings support the need for integrated and context-responsive assessment and intervention frameworks for children with ASD in Ghana and similar low-resource settings.
This study applies Michael Bamberg’s three-level positioning analysis to Kazuo Ishiguro’s “A Village After Dark” to demonstrate how narrative fiction both reflects and challenges ageist discourses. Through systematic analysis of story content (Level 1), interactional context (Level 2), and socio-cultural discourses (Level 3), we show how protagonist Fletcher’s experiences of memory loss initially reinforce stereotypes of decline, yet his persistent repair strategies, self-correction, and social engagement reveal an agentic identity that resists reductive ageing narratives. The analysis reveals the linguistic mechanisms through which ageist assumptions operate—apologies, self-diagnosis, hesitation, repetition, and dehumanizing metaphors—and demonstrates fiction’s capacity to subvert them. By bridging cognitive-linguistic studies of ageing with literary gerontology, this study contributes to understanding how narrative positioning affects identity construction in later life. The findings carry implications for clinical communication and public health messaging about ageing, suggesting that healthcare providers should recognize older adults’ communication strategies as expressions of agency rather than evidence of decline.
Large language models (LLMs) are increasingly used in healthcare for triage, documentation, patient education, decision support, and mental health communication. Although these systems can generate fluent, empathic, and clinically plausible language, their safe use depends on clear task boundaries, technical design, and human oversight. This article offers a conceptual narrative review of LLM-mediated clinical dialogue, focusing on three questions: what forms of clinical understanding LLMs can and cannot support; how different types of LLM systems vary in reliability and risk; and how they may be responsibly integrated into real-world clinical workflows. We distinguish general-purpose LLMs, domain-specific medical LLMs, retrieval-augmented systems, multimodal models, and agent-based systems, and align each with appropriate clinical use cases. We argue that LLMs should be treated as assistive tools for documentation, information retrieval, structured reflection, and low-risk patient communication, rather than as autonomous clinicians or therapists. Practical safeguards—including retrieval grounding, uncertainty disclosure, clinician review, audit trails, escalation pathways, and post-deployment monitoring—are necessary to reduce hallucination, bias, and overreliance. The article concludes that LLMs may support healing dialogue only when they expand, rather than replace, the clinician’s interpretive responsibility, relational presence, and moral accountability.
Understanding the determinants of age differences in complex cognitive abilities such as verbal fluency (VF) is an important challenge to solve in aging research. Among the mechanisms rarely addressed in this field of study are physiological functions underlying oral language such as breathing, which is foundational to speech production. To address this gap, we conducted an aerodynamic assessment during performance of semantic and phonemic VF tasks in three healthy age groups including adolescents (n = 40), young adults (n = 30) and older adults (n = 30). A pneumotachograph was used during word generation in both VF tasks to acquire respiratory measurements and oral responses. One minute was allotted for each VF trial. Both respiratory and auditory data of oral responses were analyzed by four 15-s intervals with repeated measures ANOVAs. Results showed that use of airflow differentiated VF tasks in the same way across groups. Conversely, respiratory cycles differed significantly between groups and verbal tasks. Older adults demonstrated higher respiratory rates and low VF ability, especially in semantic VF, during the first 15 s of VF tasks as compared to young adults, who had the lowest respiratory rates and the highest VF performance. Adolescents did not differ significantly from the other groups. Finally, accuracy of responses in VF tasks was significantly correlated to respiratory measures only in the younger groups, while a lack of correlations was observed in the older group. Factors underlying the above findings are revised, including the possibility of increments in arousal in older adults. The present findings are suggestive of greater involvement of autonomic regulation at certain periods of the lifespan via respiration that might contribute to age differences in VF performance.
Intergenerational inter-familial communication is one of the pillars of women’s knowledge about menopause; however, it remains largely unexplored in Chinese contexts. Drawing on interviews with 46 women experiencing menopause and using theme-oriented discourse analysis, this paper examined intergenerational communication about menopause among the women residing in Hong Kong and China mainland. The data were examined along two axes: ascending communication (between women in menopause and their mothers or older female family members) and descending communication (women in menopause and their daughters). The analysis demonstrated that menopause was rendered secondary and silenced when external circumstances (such as hardships, geographically dispersed families) took precedence. Menopause was made more salient in the conversations when symptoms became more severe and, therefore, noticeable. On reflecting on conversations about menopause, the women engaged in complex accounts work to provide excuses for why these conversations had not happened. The excuses primarily focused on external extenuating circumstances. The women also provided justifications to re-distribute the responsibility for communication about menopause between their daughters and themselves and to construct their identity of ‘good mothers’ who had a strong bond with their daughters. The analysis points to a changing epistemic landscape: the younger generation are more knowledgeable about menopause, but their sources of information are external, such as social media or school. Intergenerational communication on menopause can thus be viewed as a cline ranging from more deliberate salient communication to minimal communication or silence. This is reflective of complex mother-daughter relational dynamics, as well as a range of extra-familial contextual factors that impact it.
Throughout the world ordinary people are caring for equally ordinary people who are living with dementia (PLWD). However, the care available differs in different parts of the world. In this paper we explore the caregiving that is available in three different countries: the People’s Republic of China, Cyprus and the United States of America. In China and Cyprus interviews were carried out with caregivers of PLWD who were still living in their own homes. The PLWD in the U.S. were no longer living in their own homes but had moved to residential facilities where it proved almost impossible to interview their carers. In addition, interviews were carried out with U.S. prison Corrections Officers who become de facto carers for older prisoners who develop dementia. In China most caregiving is carried out by family members who are not assisted by immigrant caregivers. Cyprus is in a period of transition. Traditionally family members, usually women, cared for PLWD, but as more women are working outside the home more of the caregiving is being carried out by migrants. In the U.S., much of the caregiving is provided by migrants, whether the PLWDs are living in their own homes or in residential facilities. Many immigrant caregivers do not speak the language of the PLWD for whom they care and receive minimal or no training for their role. Instead, they must learn on the job. We end by stressing the importance of providing training and simple resources for carers of PLWD.
Linguistic changes in later life serve as observable indicators of age-related cognitive decline, with mean length of utterance (MLU) being a widely adopted metric for assessing syntactic complexity in aging populations. However, the reliability of MLU depends on utterance segmentation consistency, a methodological challenge that remains underexplored in Chinese, where standardized guidelines are lacking and phenomena such as pro-drop and cohesive repetition systematically obscure boundary judgments. This study presents a methodological investigation into how segmentation variability influences MLU values. Using narrative and descriptive speech samples from Chinese older adults with differing cognitive statuses, three MLU variants were derived from the transcripts: MLURaw, MLU adjusted for pro-drop (MLUPDP), and MLU adjusted for cohesive repetition (MLUCHS). Inter-annotator agreement in utterance boundary judgments was assessed via accuracy, while Pearson Correlation and Bland-Altman analysis quantified cross-method agreement. Results showed that without explicit segmentation guidelines, inter-annotator agreement was quite low, indicating high subjectivity. Bland-Altman analysis showed significant MLU variability between calculation methods. Task complexity and cognitive status critically moderated MLU validity. MLUPDP amplified differences between cognitively impaired and healthy older adults during narrative tasks. In contrast, MLURaw and MLUCHS demonstrated high agreement, supporting their stability for basic language assessment. The findings demonstrate that MLU is not a fixed property of speech but a construct highly sensitive to preprocessing decisions, task demands, and annotator interpretation. This study underscores the necessity for evidence-based, linguistically motivated segmentation protocols for Chinese and provides a methodological framework for evaluating measurement consistency. It argues that systematic methodological investigation including explicit reporting of segmentation criteria and multi-method agreement analyses is a prerequisite for advancing MLU as a valid measure in lifespan linguistics and clinical applications.
22q11.2 syndrome is the second most common genetic condition worldwide, where communication, language, and speech are significantly affected to varying degrees. This has generated considerable interest among professionals working with this population. The objective of this research is to review studies conducted in recent years concerning language delays and difficulties experienced by individuals with 22q11.2 syndrome. A total of 21 articles were analyzed, focusing on the development of oral language, written language, and overall communication, following the PRISMA Statement guidelines and COSMIN methodology. The results highlight that individuals with 22q11.2 syndrome present significant difficulties, particularly in speech, various areas of expressive language, and in the acquisition of reading and writing skills when compared to their typically developing peers across different developmental stages. Therefore, linguistic intervention should be considered a fundamental area of support throughout the lifespan of individuals with 22q11.2 syndrome.
This paper describes the grammatical complexity and sentence production in spontaneous speech among Spanish-speaking adults with Williams syndrome (WS). The goal is to provide a linguistic description of the typical sentence patterns used by Spanish speakers with WS. A sample of 30 spontaneous speech corpora (16 WS, 14 TD) was collected, transcribed and manually analyzed. The study identifies significant differences between the two groups, particularly in the complexity of syntactic constructions and the discourse production. Results show that WS speakers produce fewer words and significantly fewer complex sentences, such as those involving complementizers, pronominalized objects, or relative clauses. These findings align with prior research, suggesting deficits in working memory, syntactic production, and the manipulation of hierarchical grammatical rules among WS individuals. This study corroborates the notion that while WS individuals often display notable verbal strengths, these coexist with an atypical development of their syntactic capacity.
This study aims to offer a more nuanced examination of elderspeak, which most research on elderly care communication considers to have a negative effect on the dignity of older adults. To do this, we drew on data collected in two very different countries/cultures, France and China, in order to fill the gap in cultural diversity in elderspeak studies (existing work mainly concerns English) and to broaden the focus to include cultural and institutional contexts. Multimodal data analyzed in the current study include meal assistance, sensory workshops, and memory games. The diversity of communicative situations (daily care vs. social activities, informal vs. structured) makes it possible to identify the contextual elements that favor the use of elderspeak and the varied effects of the same communication strategy depending on the individuality of the residents. Preliminary findings suggest that certain elements of elderspeak, such as repetition and simplified phrasing, when adapted to residents’ cognitive capacity, can enhance comprehension and participation. Similarly, compliments, when sincere and proportionate, contribute positively to the construction of older people's social identity. Finally, the design of activities plays a decisive role in the use of elderspeak: in a task-oriented activity where the professional-resident power relationship is asymmetrical to the detriment of residents, communication is likely to be condescending, whereas an exchange on equal terms allows for better participation and self-expression on the part of residents. All these elements lead us to propose a new definition of elderspeak: rather than focusing on linguistic appearances which vary according to cultural contexts, we should focus on effects. This opens up new avenues for reflection in caregiver training. Proposing a guide to good practices is not a satisfactory solution; instead, professionals need interactional skills to adjust their communication style to the specific needs and abilities of residents.
Children with language impairment (LI) experience increased mental health challenges, which may be reflected in the words they use to tell stories. We examined whether children with LI produced more emotionally negative narratives than typically developing (TD) children, and whether lower lexical diversity (a proxy for vocabulary size) was associated with more negativity. Language samples were analyzed from four corpora, totaling 1197 children, ages 3–15. In the two larger corpora, there was evidence for increased negativity in LI children compared to TD children. However, this increased negativity in LI children was not observed across all measures of emotional valence in the two larger corpora, nor was it observed in any measure in the two smaller corpora (and was in the opposite direction on one measure in one of the smaller corpora). There were many associations within both the LI and TD groups between lower lexical diversity and more negativity, indicating that children with smaller vocabularies produced narratives with elevated negativity, but these associations were generally small and sometimes absent or in the reverse direction. In sum, the negative emotions that are known to be experienced by children with weaker language abilities may manifest in their stories, but the results were inconclusive, and more research is needed. Implications for speech-language pathology and clinical psychology are discussed.
Fear has long been recognised as a potent tool for persuasive communication. A plethora of research has examined the role of fear appeals in influencing the target audience. However, scant attention has been given to the choice of persuasive strategies used to craft fear messages, particularly in the public health domain. This study aims to bridge the gap in the literature by examining the prevalence of fear strategies and the interplay between persuasion and fear in an anti-smoking campaign, drawing on Aristotle’s persuasion theory and Fear Appeals by Witte and Allen (2000). Methodologically, the study employs a qualitative, descriptive content analysis to examine how fear-based persuasive strategies are constructed in the CDC’s press releases. A qualitative analysis was conducted on a corpus of 27 press releases issued between 2012 and 2024 as part of the Centers for Disease Control and Prevention’s (CDC) Tips From Former Smokers campaign. The analysis reveals five predominant fear strategies utilised by the CDC in their press releases: fear-induced narratives, health-hazard emphasis, statistics, expert endorsement, and urgency. These strategies enhance the CDC's message by amplifying fear appeals, thereby altering smokers' current behaviours and attitudes. This study contributes to the literature by providing insights into the strategies adopted in crafting fear appeals in anti-smoking campaigns and how fear patterns shape individuals’ behavioural change against smoking tobacco.
The rising global utilization of pesticides, organophosphates and pyrethroids, has elicited significant apprehensions regarding their possible effects on neurodevelopment, particularly in relation to language acquisition. Pesticides are acknowledged as endocrine-disrupting chemicals (EDCs); however, their precise impact on the hormonal regulation of FOXP2, a gene crucial for vocal learning and expressive language, has not been thoroughly investigated. This study seeks to systematically and critically analyze the correlation between pesticide exposure, testosterone levels, FOXP2 gene expression, and language-related outcomes, emphasizing sex-specific susceptibility. In accordance with PRISMA guidelines, 23 peer-reviewed empirical studies published from 2003 to 2024 were chosen from Scopus, PubMed, Web of Science, and ScienceDirect. A mixed-methods synthesis was executed across three domains: endocrine disruption, hormonal modulation of FOXP2, and behavioral-linguistic ramifications. The quality of the study was assessed with the ROBINS-I and SYRCLE tools, and the certainty of the evidence was assessed with a GRADE-style framework. The findings indicate that pesticide exposure is consistently linked to diminished testosterone levels, which subsequently downregulate FOXP2 expression in brain regions essential for speech. Changes in FOXP2 expression are linked to problems with expressive language and phonological errors in both humans and animals. The review differentiates between clinical impairments and subclinical variations, emphasizing limited yet significant sex-specific effects. These findings highlight the necessity for longitudinal, sex-sensitive research and enhanced public health policies to reduce developmental risks. Comprehending the impact of environmental toxins on language development is crucial for early intervention and the protection of neurocognitive outcomes.
Words can make or break any individual. At the same time, each language and culture has its own expressions that point to the ideals of that society. The Ndebele people of Zimbabwe use linguistic expressions which bring out what the society values. Women in their natural state are part of the inventory of valued beings. Women’s health has come under risk due to the prevalence of breast cancer, which is the second most common cancer among women. One lasting solution to the condition is to have the breast amputated (mastectomy). Against this backdrop, the paper interrogates Ndebele ethnolinguistic expressions which idealise a female’s full bust thereby becoming a deterrent to breast amputation in cases of breast cancer. Zimbabwe health statistics show that there are few women who take mastectomy as a treatment option. While some of the reasons for this may be economic, there are some social reasons as well which in this case lean on the expressions of the society. Focusing on some Ndebele expressions which are found in daily speech and artistic forms like songs as a springboard, the researcher interviewed some breast cancer patients to ascertain the impact of such expressions when faced with an option of mastectomy. The paper concludes that linguistic and cultural expressions contribute negatively to the treatment behaviours and attitudes towards mastectomy among female patients in Zimbabwe.
The contemplation of death is for most of us inherently disconcerting, making it natural repress such an unpleasant reality both on an individual and on a societal level. Language provides us with the facility for suppression of such thoughts, achieve different outcomes and construct different realities by words chosen and their shared meanings. This paper reports the findings of a study conducted to investigate the discursive construction of palliative care in the Kenyan context. The study was conducted in four hospices in Kenya, namely Siaya, Kisumu, Busia and Eldoret. Like in many African countries, palliative care is yet to be fully integrated into the mainstream healthcare system in Kenya, and these centres, although located within the proximity or sometimes within the premises of the respective county referral hospitals, were mainly operationally autonomous. Participants were selected for the study using purposive sampling. purposively selected for the study. Data was collected over a period of six (6) months using the principles of focused ethnography and guided by the study objectives and relevant theoretical framework. The care givers were all relatives of the patients who doubled up as care givers of during the hospitalization period. The findings of this study show that the language used in palliative care contexts in Kenya varies considerably and reflects diverse conceptualizations of illness, diagnosis, treatment and death. It emerges that these conceptualizations are constrained by cultural practices, religious beliefs, speaker identity and the goals of the palliative care facility.
Dyslexia is a neurodevelopmental disorder characterized by difficulties in accurate and fluent word recognition, affecting reading and language acquisition. While much research has explored dyslexia in native language contexts, its impact on second language (L2) reading proficiency among university students remains underexamined, especially in multilingual settings like Bangladesh. This study aims to investigate how dyslexia affects English reading skills, particularly decoding, fluency, comprehension, and confidence, among undergraduate students at the university level in Bangladesh. Employing a mixed-methods approach, data were collected from 120 undergraduate students through standardized reading assessments and structured surveys. Additionally, 20 students diagnosed with dyslexia participated in semi-structured interviews to provide deeper qualitative insights into their lived experiences. Quantitative results indicated that dyslexic students performed significantly lower in English reading comprehension and exhibited slower reading fluency compared to their non-dyslexic peers (p < 0.01). Qualitative findings revealed that students faced difficulties decoding advanced vocabulary, experienced exam-related anxiety, and reported fluctuating confidence. Interviews also pointed to a lack of specialized support and assistive tools. These challenges span cognitive, emotional, and educational domains. The study underscores the need for early screening, inclusive teaching, and targeted interventions like structured literacy and audio-assisted tools to better support dyslexic learners and enhance English reading outcomes in multilingual contexts like Bangladesh.