This study investigates the relationship between talent management and service quality within the Egyptian commercial banking sector, exploring the role of employee engagement as a potential mediating mechanism. Utilizing a quantitative survey methodology, data was collected from a sample of 200 bank employees across 15 Egyptian commercial banks. Using multiple regressions and path analysis the findings reveal significant positive relationships between talent management dimensions (recruitment, performance management, compensation, employee empowerment, and succession planning) and both service quality and employee engagement. Furthermore, path analysis confirms that employee engagement significantly mediates the relationship between talent management practices and service quality. Theoretical implications and practical recommendations for bank executives are discussed alongside study limitations and avenues for future research.
Exogenous events disrupted higher education and impacted the decision-making skills of university presidents for years. The problem is most acute at the thirty-six AAU members of the power four athletic conferences. Among these Exogenous events were the precipitous cancellation of federal research grants, the on again and off again restrictions on both new and current foreign students studying at US universities, the proposed 15% limit on indirect costs, the tax on university endowments, the changes in student loan programs, the annual $20.5 million NIL revenue sharing settlement for Division I (DI) athletes, and their share of the $2.276 billion Name Image Likeness (NIL) settlement payable to athletes for prior years (2016 to July 1, 2025). These events challenged the strategic leadership of Division I athletic programs. As these leaders approached the federal government, bipartisan legislation was proposed in the U.S. Senate. The proposed legislation offered several approaches to address these issues but stopped short of classifying student athletes as employees. Before it gained traction the proposed legislation was turned upside down by a recent court ruling that barred the NCAA preventing a student with an extensive gambling history from participating.
Purpose: This paper explored the causes of residents’ non-payment of bills for services rendered by urban local authorities in Zimbabwe. The non-payment of municipal bills by ratepayers created challenges for municipalities in Zimbabwe to provide services sustainably, as timely payment of these bills is essential for securing the necessary finances for service delivery.Design/Methodology/Approach: The study explored the causes of residents’ non-payment of bills for services rendered by urban local authorities in Zimbabwe depriving resources for urban councils’ service delivery. A survey and in-depth interviews to collect data and Structural equation modelling (SEM) was adopted for quantitative analysis and Atlas.ti, 23 software was used for qualitative analysis.Findings: Poor administration of bill and tariff management, non-provision and poor quality of services, and minimal community participation in municipal governance caused non-payment of council bills for services rendered.Practical Implications: The Governance Policy Framework document for local government in Zimbabwe must include provisions for stakeholder participation in service delivery and governance, the internal audit function, ethics programs, and the roles of executive directors in strategic planning for infrastructure. Policy makers must review the existing Urban Council Act 29:15 of 1996 to be in line with the new constitution of Zimbabwe, capturing and promoting devolution.Originality/Value: Prior literature tends to investigate socio-economic fundamentals, political interference in the running of urban local authorities, absence of rule of law, and lack of finance that are external factors as the main causes of poor service delivery in urban councils in Zimbabwe. This study contributes to governance literature by examining the internal governance practices of urban local governments within their own jurisdiction.
The Association for the Advancement of Collegiate Schools of Business (AACSB) was established in 1916 to be the guarantor and standard setter for ensuring the quality of business school education. In the decades that have followed this past century the needs of business students, employers, and business schools, and society have evolved and the criteria for accrediting business schools have been challenged. We review the evolving history of business education, the criticisms that has been made about the AACSB and its standards and identify concerns about the degree in which that accrediting body is fulfilling its original intended role. We suggest that the AACSB and business school administrators have failed to honor their moral obligation to business students, and future employers by decreasing their standards and failing to ensure that business school education is relevant to the needs of society.
Objective: Applying thirteen elements of employee engagement to engaging business faculty, this paper explains how engaging faculty contributes to improved student success and increased trust.Methods: The paper explains the nature of engagement and its critical importance as a relationship-based means of motivating interpersonal commitment and performance.Results: Citing the Gallup Press research about employee engagement, the paper defines those elements, explains how they contribute to student success and clarifies how they build trust by increasing faculty engagement.Conclusions: The paper also identifies six action steps that administrators, deans, and department heads can undertake to promote student success and build trust.
