Generative Artificial Intelligence (GAI) addresses a critical challenge in Human Resource Management (HRM) by optimising and personalising HR processes, thereby enhancing decision-making and operational efficiency. This study traces the academic and conceptual development of GAI in HRM using a bibliometric approach informed by Strategic Human Resource Management (SHRM) and the Technology Acceptance Model (TAM). The analysis covers 262 articles indexed in the Web of Science between 1991 and 2024. The field shows an annual growth rate of 15.31 percent, an average of 24.38 citations per article, contributions from 827 authors and 48.89 % international co-authorship. Research activity accelerates after 2020, with 2024 as the most prolific year, producing 110 articles. Co-occurrence and thematic mapping reveal central clusters around artificial intelligence, performance, technology, and HRM, while ethically oriented themes such as bias, explainability and privacy remain underexplored. Interpreted through SHRM, bibliometric patterns highlight the strategic alignment of human capital and decision augmentation, while the TAM perspective extends beyond usefulness and ease of use to include ethical trust, transparency and algorithmic neutrality. For researchers, future priorities include causal and mixed-methods studies on bias, privacy, and transparency. For practitioners, organisational readiness in governance, data protection and capability building is critical for responsible adoption.
The recent digital revolution of Library and Information Science (LIS) has transformed bibliographic data into huge datasets, which have no organised structure and can only be explored through sophisticated analytical systems. This paper uses Latent Dirichlet Allocation (LDA) topic modeling of 279 publications (1974-2024) of Scopus indexed publications on emerging library trends. After undergoing intensive text preprocessing on RStudio, there came up five overarching themes, namely, digital preservation, bibliometric analysis, digital libraries and services, online learning platforms, and emerging LIS trends. Findings reveal that digital preservation (approximately 30 % of topic coverage) and equal coverage of bibliometrics, digital services, and online learning (approximately 20 % each) were the areas of strong research, and the emergent trends include approximately 10 % of coverage. These results emphasise the growing adoption of digital technologies, data analysis and preservation policies in LIS research. The research paper provides viable suggestions that libraries, especially in the developing world can implement to pursue data-driven planning, enhance digital preservation policies, and train employees to be proficient in computational practices. Projecting these themes on current global and Indian LIS trends, the study offers comparative evidence and practice based suggestions on how to empower digital library frameworks and expert abilities.
This investigation was carried out in Gauhati University central library using the SERVQUAL (Service Quality) framework to evaluate the quality of library services provided for research activities. It intends to deliver a comprehensive assessment of service efficacy and pinpoint service quality deficiencies across the five SERVQUAL criteria. For data collection, an online questionnaire containing 22 SERVQUAL-based statements was issued to researchers of the university to investigate differences in their expectations and perceptions regarding library services provided for research purposes. In total, 110 valid responses were received and analyzed, revealing notable service quality gaps across all SERVQUAL’s five categories. Amongst them, Reliability shows the highest Average Gap Score (-0.85), followed by Assurance (-0.84), Empathy (-0.80) and Responsiveness (-0.75). Reliability and Assurance dimension show considerable deficits, predominantly in research support, resource availability, and service consistency. The empathy and responsiveness dimensions raised concerns regarding library hours, personalized services, and response times. The tangibles dimension showed overall stability with the lowest gap of -0.52. The study proposes a three-phased implementation framework that comprises enhancements of core services, user-centric upgrades, and infrastructure development to increase service efficiency and raise library standards. This study presented a user perception- based evaluation of Gauhati University’s research-oriented library services, as well as recommendations for enhancing user satisfaction and library performance.
The integration Information and Communication Technology has become a vital element in turning academic libraries into effective service-oriented knowledge centers. This study evaluates the availability, utilisation and satisfaction level of digital infrastructure and offered services in the libraries of five professional universities in Bihar, India. The study employed a descriptive survey design. Data were collected from librarians and users through structured questionnaires and direct observation. A total of 102 responses were obtained from the users. 97 valid responses were analysed using descriptive statistics, Chi-square and Cramer’s V analysis. The findings reveal a heterogenous ICT landscape with all the libraries implementing core systems like Koha or SOUL, OPAC and INFLIBNET membership. Advanced tools like RFID, institutional-repositories and cloud based platforms were available in few Universities. Highest user satisfaction for e-books and OPAC, but lower for remote-access and orientation services. Librarians reported highest satisfaction with LMS use, but cited lack of staffing and funding as the major challenges. Notably, 60 % of libraries lacked formal user-satisfaction assessment. Despite these limitations, most libraries planned ICT advancements, including AI-enabled tools and software upgrades. Yet, ICT impact remains uneven, highlighting the need for stronger staff capacity, ICT policies and user feedback to improve library services and digital education.
This study explores the integration of mobile-based social media applications by librarians to enhance libraryservices and user engagement in all 23 Indian Institutes of Technology (IITs) in India. The widespread adoptionof mobile and social media technologies has significantly transformed the way information is delivered and howlibraries interact with users in real time. The primary objectives of this study are to assess the role of mobilebased social media applications in enhancing library services and user engagement in IIT libraries across India. Adescriptive survey design was used and a structured questionnaire was used that was administered in-person andvia the internet to all the library professionals in each of the 23 IITs in India. The questionnaire was administeredbetween October and November 2024 and has 100 percent response rate. Basic statistical techniques were usedto analyse the collected data and they were presented in percentages and as in a table. The research indicatesthat 100 percent of IIT libraries have been using mobile and social media applications in order to improve theirservices. Facebook (73.9 %), LinkedIn (56.3 %), X/Twitter (47.8 %), YouTube (43.5 %), Instagram (34.8 %),WhatsApp (13 %) and Flickr (4.3 %) most popular platforms have been used. These platforms will be good sourcesof information dissemination, outreach, and interaction with users. The research paper brings out the increasinginterest in mobile and social media tools by academic libraries and the users. It also concludes that these technologies play an essential role in modernising the services of libraries and enhancing their interaction with users by means of dynamic, accessible and mobile-friendly platforms.
