Abstract This study aims to identify the components of customer dissatisfaction in small‐scale restaurants by analyzing low‐rated (1‐ to 3‐star) online customer reviews. A total of 664 low‐rated reviews collected from four small‐scale restaurants were analyzed using content analysis. Following Braun and Clarke's six‐step procedure, open coding was conducted to identify recurring meaning units, which were subsequently grouped into higher‐order categories and conceptualized into broader themes. The findings reveal that customer dissatisfaction clusters around five main themes: service delivery and staff behavior, food quality and product performance, pricing practices and perceived value incongruity, operational processes—waiting experience, physical environment and experiential atmosphere.
Abstract Studies show gender differences in children's self‐assessment with boys often overestimating their academic knowledge and girls tending to underestimate theirs. This study examines whether this pattern holds in home economics, a highly feminized subject. We use a questionnaire among 9th graders ( n = 265) that measures self‐assessment and objective knowledge within health promotion. Results show that both genders overestimate their knowledge; however, the misestimation is more pronounced among girls with low objective knowledge. Boys with similarly low knowledge are more accurate in their assessments. This suggests that overestimation is not limited to boys; it may vary depending on the subject.
Abstract This study examines how sustainable sports brands strategically communicate their environmental, social, and governance (ESG) values to prospective employees, particularly those in retail positions who have the most direct contact with consumers. This study analyzed career and job opening pages from eight sustainability‐leading sports brands listed on the Business of Fashion Sustainability Index. The study employed a big data and text mining approach. The findings reveal that career pages primarily emphasize professional growth, well‐being, inclusive culture, and purpose‐driven work. In contrast, job opening pages focus on relational transparency, inclusivity, and operational excellence.
