In response to the coronavirus pandemic, many employees are forced to work from home and physically isolate themselves from friends and colleagues. For some, working from home may drive loneliness due to the sudden longer term disconnect from social interactions at the workplace. At the core of loneliness can be unmet expectation: we can no longer enjoy meaningful work relationships.
formation overload, driving the decision-maker to focus too much on unimportant details. There might also be other problems lurking that we do not yet know about, as there has not been much research yet on the effects of process accountability on managers’ decision-making in a more complex financial context. To understand more about the differential effects of these types of accountability, my co-authors and I set up a decision-making study that used eye-tracking technology. Although, as expected, a process focus does lead to higher decision quality and generates best results more frequently than an outcome focus, an alternative solution turns out to be almost as good: providing managers with a “strategy map” or “casual chain” that they can refer to before making their decision (see Fig 1).
