Discusses the use of intranet technology within business and academic institutions. Presents the CLASIC model, a layered application model to plan, design, develop and implement systems intended to support collaborative activities in an organization using intranet capabilities. Discusses how the model can be adapted to one type of institution in an academic context. Provides a framework to assist planners as they contemplate the use of the intranet and identifies the issues faced when attempting to implement the CLASIC model. Suggests strategies and provides a basis to plan for changes in organizations.
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