LAMIA: an LLM Approach for Task-Oriented Dialogue Systems in Industry 5.0

Human-Machine Interaction (HMI) plays an important role in Industry 5.0, improving worker well-being by automating repetitive tasks and enhancing seamless collaboration between humans and intelligent systems. In this context, Task-Oriented Dialogue (TOD) systems are a commonly used approach to enable natural communication in these settings, traditionally developed using rule-based approaches. However, the revolution of Large Language Models (LLMs) is changing how dialogue systems are being developed without the necessity of relying on tedious and rigid handcrafted rules. Despite their popularity, their application in industrial contexts remains underexplored, necessitating a solution to challenges such as hallucinations, lack of domain-specific data, high training costs, and limited adaptability. In order to explore the contribution of LLMs in the industry field, this work presents LAMIA, a task-oriented dialogue system for industrial scenarios that leverages LLMs through prompt tuning. This system has been adapted and evaluated for a bin-picking use case, using GPT-3.5 Turbo, showing to be an intuitive method for new use cases in Industry 5.0.