Prioritization of the Criteria Influencing Organizational Capital by Using Hesitant Fuzzy AHP

In today’s world, the joint impact of globalization and knowledge economy has been intensifying incessantly and consequently, many new concepts have been produced. In this sense, organizational capital is one of the prominent concepts that attracts the interests of both academicians and practitioners. Organizational capital is a component of the intellectual capital that is the collection of all assets that create the artistic ability of the organizations’ potentials. In order to regulate and manage such a very potent force, the businesses should know how to measure it. This study aims to provide a methodology for the prioritization of the criteria influencing organizational capital under unstable conditions. In order to achieve this goal, a novel fuzzy based multi criteria decision making (MCDM) tool named hesitant fuzzy analytic hierarchy process (HFAHP) is used. The proposed model consists of three main attributes; knowledge management, organizational structure and management influence. The sub-attributes of knowledge management involve knowledge creation, knowledge acquisition, knowledge sharing, knowledge utilization and store knowledge. The sub-attributes of organizational structure consist of span of control, departmentalization and the number of hierarchical levels. Similarly the sub-attributes of management influence comprise rules and governance, corporate culture and strategic leadership. To outline the relative priority of every attribute, preferences of specialists were collected by administering a questionnaire which was based on pair-wise comparisons of the criteria respectively. The results of the study indicated that “Knowledge Management” had the highest importance, but the weight of “Management Influence” was very close to it. The effect of “Organizational Structure” on organizational capital was very low. Among sub criteria, “Strategic Leadership” was found as the most vital attribute which influences organizational capital.