Process Optimisation Using a Low-Code Platform: Digitising a Concession Management Process

Low-code development platforms (LCDPs) recently emerged as a solution to the shortage of highly skilled professional software developers. Several inhibitors exist for adopting LCDPs at an enterprise, one of which indicates that LCDP adoption is inhibited because of a lack of use cases for LCDPs. A limited number of real-world implementations of workflow automations exist in which performance improvement has been demonstrated. The main contribution of this article is to present another use case of performance improvement, digitising mundane tasks, using Power Automate as an LCDP, in developing a concession management system at a home-schooling company.