The article studies the characteristic equation arising in the problem of heating/cooling a hollow sphere under boundary conditions of the first kind using analytical methods. The obtained mathematical formulas make it possible to calculate the eigenvalues μ_n of this problem and determine the numerical values of the dimensionless temperature. Expressions for the eigenfunctions K_n( ψ) and coefficients A_n are also given. To improve calculation accuracy, the simple principle of subsequent approximation can be used by passing to the inverse function.