USE OF INTEGRATED MCDM APPROACH FOR THE SELECTION OF LEAN TOOLS TO IMPROVE THE ORGANIZATIONAL-BUSINESS PERFORMANCE

There are numerous strategies and concepts that management can use in order to improve the organizational business performance of companies in modern business conditions. Research shows that one of the most prevalent principles in the past few years is the use of Lean tools, which enable managers to continuously improve their business. Since in most cases the problem of choosing Lean tools is solved through experience, the paper proposes the application of an integrated multi-criteria approach for decision-making. The evaluation of the relative importance of the criteria was performed using the AHP method, while the selection of the most suitable Lean tool was carried out using the ELECTRE method, the PROMETHEE method and the Compromise Programming method, using specially developed software for that purpose. The aim of this paper is to point out the importance and quality of the application of the proposed model in real and modern conditions of business and organization.