What's Missing from the College Transcript?

This chapter describes a qualitative study of how organizations use information to evaluate and hire graduating students into entry-level positions from one pre-professional undergraduate program. The study investigates how campus recruiters and hiring managers make sense of student job applicants' cognitive, non-cognitive, and technical abilities from data presented in résumés, academic transcripts, and through various interview techniques. The findings provide insight into the opportunities and challenges to incorporating alternative representations of learning—Comprehensive Learner Records—into the recruitment and hiring process. The findings also reveal how information about learning and learners is used to establish pipelines for recruiting and hiring recent college graduates. The study informs the design of future assessment and credentialing infrastructures, with the goal of expanding how “learning” is measured, defined, and represented in higher education to enhance diversity, equity, and opportunity for learners.