AI-powered robots can meet both functional and emotional consumer service needs through proactive engagement. Yet, excessive attentiveness may produce unintended negative outcomes. Drawing on conservation of resources theory, this research employs four studies and a single-paper meta-analysis to investigate how highly (vs. moderately) attentive robotic service influences tourists' intentions to discontinue use. Results show that highly attentive robotic service increases discontinuous usage intentions, and this effect unfolds sequentially through perceived threat to freedom and emotional exhaustion. Furthermore, information sensitivity and technology anxiety moderate the relationship between robotic attentiveness and discontinuous usage intentions. These findings offer strategic insights for tourism practitioners on deploying robotic services effectively to foster consumer acceptance of technology.

Promoting green hotel consumption is a key element in the green transformation and upgrading of the tourism industry. Goal framing serves as a common method of information presentation to encourage consumer behavior. However, few studies have examined how advertising goal framing affects green hotel consumption intentions (GHCI). This article investigates how advertising goal framing (positive vs. negative) influences GHCI through five experiments and a single-paper meta-analysis. The results indicate that positive advertising goal framing significantly enhances GHCI more than negative advertising goal framing, mediated by green trust and advertising attitudes, with nature connectedness playing a moderating role. By integrating goal-framing theory and prospect theory, the findings offer practical strategies for tourism businesses to drive green market growth in low-carbon economies.

Artificial intelligence (AI) hallucination can spread misinformation, impair decision-making, and erode trust. Despite its profound impact, research remains insufficient. Drawing on stress-and-coping theory, this research examines how AI hallucination frequency (high vs. low) affects tourists' discontinuous usage intentions through six studies (N = 1750) and a single-paper meta-analysis. Results show that higher hallucination frequency significantly increases discontinuous usage intention, with perceived threat and psychological contract violation mediating this effect, and user expectations and failure severity are identified as key moderators of the relationship between AI hallucination and discontinuous usage intention. This research offers a dual contribution: theoretically advancing understanding of AI hallucination consequences and consumer technology rejection, and practically providing actionable insights for tourism management to mitigate AI hallucination's negative impacts.

In the era of artificial intelligence (AI), robots are extensively employed in modern service industries to optimize customer experience, yet service failures remain inevitable. Drawing on social exchange theory, this paper developed a model to examine the impact of robot service recovery methods on tourist forgiveness and systematically validated its hypotheses across four studies. The results showed that proactive recovery by robots elicited higher levels of forgiveness than reactive recovery, mediated sequentially by perceived effort and perceived sincerity. Sense of power moderates the relationship between service recovery methods and forgiveness. The paper contributes to the literature on robot service recovery by identifying proactive recovery as an effective strategy and offers practical recommendations for robot manufacturers to improve human-robot interaction design and for tourism managers to optimize service recovery strategies.

Seasonality can severely impact tourist attractions' financial performance. Under this context, we take tourist attractions in a market-led oligopoly as the research object to explore how to set prices properly. We first establish a profit optimization model based on differentiated pricing during the high and low seasons, then use numerical analysis to prove propositions. Our results show that enhancing substitutability between the high and low seasons will lead to increased prices, increased ticket demand in the low season, decreased ticket demand in the high season, and increased profits. Ticket demand and profits are not always lower in the low season than in the high season. However, they depend on price elasticity, potential market size, and substitutability between the high and low seasons. At the end of the article, we also extend the model. Our findings can serve as a reference for managers when deciding on an optimal pricing strategy.

Price discrimination often results in negative emotional experiences for price-disadvantaged consumers. Building on affective events theory, the impact of different pricing agents (algorithms vs. humans) on the negative wordof-mouth (NWOM) was investigated for price-disadvantaged consumers through seven experiments (n = 2080) and a single-paper meta-analysis. The findings revealed that algorithmic pricing led to lower NWOM among consumers. Further analysis suggested that the impact occurs through the sequential mediation of psychological contract violation and cynicism psychology. Additionally, relationship norms and implicit personality moderated the influence of pricing agents on NWOM. This research provides marketing communication strategies for tourism enterprises utilizing algorithmic pricing to mitigate consumer NWOM when implementing price discrimination strategies.

Disaster caused place destruction and reconstruction affects residents' place attachment. How place attachment is restored over the long term during post-disaster recovery remains a critical but understudied topic within disaster literature. This study examined a town severely affected by the Wenchuan earthquake in China, evaluating the changes in physical and social conditions and their influence on residents' place attachment during long-term recovery. Using structural equation modeling, this research identified that the residential environment and social capital significantly affect both place dependence and place identity. Post-disaster tourism significantly impacts place dependence, and the cultural capital of disaster resilience significantly influences place identity. Furthermore, place dependence mediates the relationships between the residential environment and place identity, as well as between post-disaster tourism and place identity. The findings offer both theoretical and practical insights into restoring residents' place attachment during long-term post-disaster recovery.

The tourist-destination relationship is the core of tourism research, which has not been thoroughly investigated in the ski tourism context. This study adopted qualitative and quantitative approaches and uncovered the significance and complex causal effects of push and pull factors in promoting ski destination identity, dependence, and approach behaviors towards a ski destination. A complexity theory with a push-pull theory is extended. Our research findings delivered insightful academic and managerial implications, satisfying the motivational needs of ski tourists, enhancing ski destination performance, and establishing a positive tourist-destination relationship, which can contribute to ski destination branding and competitiveness.

Anthropomorphized robots are deployed to enhance experiences in tourism and hospitality. However, it remains unclear how service robot anthropomorphism affects customer engagement. Drawing upon social response theory, this research investigates the effects of robot anthropomorphism on customer engagement and the underlying processes through four experiments (n = 1130) and single-paper meta-analysis. The results indicate that highly anthropomorphized robots are more effective in enhancing customer engagement. Further analysis reveals that this effect is mediated through the sequential pathways of social presence and trust. Additionally, the need for status and social exclusion moderate the impact of robot anthropomorphism on customer engagement. These findings carry significant theoretical and practical implications regarding the utilization of anthropomorphized robots in tourism and hospitality.

The status of women is an influential factor in supporting the stable development of families and societies. How to improve women's status has become a focus in gender studies, with emerging digital technologies and tourism expenditure thought to have potential impacts. This research investigated relationships among digital technology use, tourism expenditure, and women's family status using survey data from the China Family Panel Studies (CFPS). The impacts were determined through developing baseline regression and stepwise regression models. The main findings were: (1) Digital technology use had a significant and positive effect on women's family status, and there were differences among urban and rural areas; (2) digital technology use had a significant and positive effect on tourism expenditure, while tourism expenditure had a significant and positive effect on women's family status; and (3) tourism expenditure partially mediated the positive effect of digital technology use on women's family status.

The application of virtual reality (VR) promises unique visitor experiences in museum tourism; however, the underlying characteristics of the experiences still need to be well-researched. This research used world-famous paintings (Vincent van Gogh's The Starry Night and Claude Monet's Water Lilies) as examples, combining flow theory and Stimulus-Organism-Response framework and using the experimental research method. The findings were: (1) the display methods of museum exhibits affected visitors' flow experience and intention to use VR; (2) flow experience had a significant mediating effect in the main effect, and (3) the familiarity with VR had a moderating effect on flow experience's mediating effect. The findings enriched the research literature on VR usage and display methods in museums, providing a theoretical reference and strategic suggestions for enterprises developing museum exhibits and applying VR technology.

Analyzing the tourism mobility characteristics and preferences of different tourist groups helps develop corresponding tourism strategies and targeted tourism planning. This study applied Social Network Analysis and GIS mapping to comprehensively deconstruct the structural characteristics of inbound tourist flow networks of different tourist groups in Japan. The results show that there are significant differences in the structural characteristics and nodal role functions of tourist flow networks from different regions, with Tokyo, Kyoto, Osaka, and Aichi being stable core nodes. The distance decay patterns of tourist flows from each region vary, with a significant influence from length of stay. There are four distribution patterns for tourist flow networks under the influence of spatial-temporal distance: short-stay with double-core pattern, short and medium stay with multi-core pattern, medium-stay with triangle core pattern, and long-stay with a regional pattern. Lastly, the mobility preferences of different inbound tourist groups are summarized.

Sense of place primarily reflects the relationship between people and places. Dark tourism is an activity that establishes an emotional interaction between tourists and the destination. However, research on tourists' sense of place in dark tourism is scarce. Therefore, this study examines the relationship between tourists' sense of place and heritage protection in dark tourism. The results show that destination attractiveness and tourism function's contribution to the sense of place is positive and significant. Additionally, sense of place affects heritage protection positively. Furthermore, sense of place mediates the positive relationship between heritage protection and tourist involvement, destination attractiveness, as well as tourism function.

New quality productive forces are the core driver for building a modern tourism sec-tor and also support the development of a strong tourism nation.In order to deeply understand the scientific connotation of new quality productive forces and clarify the theoretical logic and strategic path of new quality productive forces empowering the high-quality development of tourism industry,several experts on regional economic development,the digital economy,tour-ism management and geography were interviewed.The interviews were based on the logic of"problem orientation-innovative thinking-path mechanism",focusing on the background,oppor-tunities and challenges,core meanings,drivers,and innovations empowering the high-quality development of tourism new quality productive forces.There were three main conclusions from this research.The first was the strategic opportunities and risks of promoting the high-quality development of tourism through new quality productive forces against a background of rapid and continuous technological change.New quality productive forces optimize resource alloca-tion through scientific and technological innovation,and improve the production efficiency and growth quality of tourism.They also produce new tourism development models and forms of business,constantly generating momentum to drive high-quality economic and social improve-ments.Especially in rural tourism,the role of new quality productive forces is particularly sig-nificant.It promotes the gradual improvement of the rural tourism production network,enhanc-es cooperation among rural tourism stakeholders,helps rural tourism participants evolve new production initiatives,and ultimately reinvigorates rural areas with increased prosperity.How-ever,given globalization and rapid digitalization,innovation in tourism faces a series of chal-lenges.In particular,the lack of systematic development of tourism software and hardware,risks of data security and privacy protection,resistance to change and innovation in traditional tourism,and the"growing pains"brought by the transformation to new technologies deserve at-tention.The development of new quality productive forces in future tourism must focus on tech-nological innovation,find and prepare a quality tourism workforce,optimize and more closely integrate products and services with human talent,and significantly improve the total factor pro-ductivity of tourism.Second,the process of empowering the high-quality development of tour-ism must encompass technological innovation leading to industrial modernization.Innovation plays a leading role in new quality productive forces and is the core driver of the high-quality development of tourism.The new quality productive forces empowering this tourism develop-ment have several specific features.Technological innovation leads the modernization of the tourism sector and is a prerequisite for the high-quality development of tourism.Factor integra-tion and supply-demand matching are the intrinsic requirements for the high-quality develop-ment of tourism.Other critical ingredients are digitization,greening and artificial intelligence.The significant improvement of total factor productivity must be the core goal for the high-qual-ity development of tourism.Third,the guidance of national strategy is crucial to the progress and prospects for new quality productive forces empowering the high-quality development of tourism.New quality productive forces are receiving widespread emphasis since their inception and have become a core issue highly valued by the tourism sector in China.In the New Era,modern technology has become a key production factor in tourism.Additionally,the transfor-mation and upgrading of tourism is dynamically advancing,growth is strengthening,and the ability of tourism to serve national economic and social-cultural strategies is becoming more noticeable.However,it should not be overlooked that high-quality tourism development is still faced with serious problems such as weak technological innovation capabilities,uneven region-al development,inadequate circulation of factor resources,and insufficient human talent for tourism.To further enhance the beneficial impacts of new quality productive forces in stimulat-ing the high-quality development of tourism,it is necessary to focus on deepening the reform of the system and operations in tourism,optimizing the creative allocation of tourism production factors,accelerating the development of a modern tourism sector,and improving the quality of professional tourism talent.These three recommendations will not only enhance the understand-ing and application of new quality productive forces to a certain extent,but also provide deci-sion-making support for building China into a leading tourism nation in the world.

Based on cognitive-affective system theory and using tour guides, hotel and attraction staff as subjects, three experimental studies investigated the effect of using service robots on career identity. The results were that: (1) the use of service robots significantly affected career identity; (2) emotional exhaustion mediated the relationship between service robot use and career identity; and (3) years of work experience and staff age positively moderated the main effect. The findings provide meaningful implications for managers to more effectively deploy service robots and enhance staff career identity.

The integration of culture and tourism is an important part of Chinese modernization,and new quality productive forces are the core power to stimulate the vitality of factors of production and promote the integration and innovation of culture and tourism industry.Under the background of rural revitalization strategy,the empowerment of integration of culture and tourism through new quality productive forces has become a significant practical demand and scientific issue to acceler-ate the construction of a strong tourism country and promote the modernization of agriculture and rural areas.Based on the multiple perspectives of regional economy,rural geography,tourism geog-raphy and digital economy,this paper discussed the theoretical logic,scientific problems,practical challenges,practical paths and future trends of the integration of culture and tourism enabled by new quality productive forces from the perspective of rural revitalization.The following are the summary of the key findings:(1)New quality productive forces are the strategic support to promote the deep integration of culture and tourism and the comprehensive rural revitalization.Meanwhile,this process faces theoretical dilemmas and practical challenges.(2)New quality productive forces are the driving force for reshaping the concept of cultural and tourism resources and empowering heritage protection and inheritance.(3)Digital village construction serves as an important support for new quality productive forces to empower the deep integration and development of culture and tourism.(4)Professional talent cultivation is the fundamental guarantee for new quality productive forces to empower the deep integration and development of culture and tourism.In the future,spe-cial attention should be paid to cultural and tourism professionals,digital technology experts,and residents.(5)Technological innovation and policy support are the key supports for new quality pro-ductive forces to empower the deep integration and development of cultural and tourism industries.This study not only deepens the theoretical interpretation of issues related to the deep integration of culture and tourism empowered by new quality productive forces,but also provides decision-mak-ing references for relevant policy makers to formulate industrial policies and development strategies.

Understanding positive emotions associated with dark tourism experiences is critical in highlighting their social significance. The sublime experience provides a new perspective for exploring the association. This research aimed to uncover the characteristics and generation of sublime experiences at natural disaster sites based on two classic Chinese earthquake memorials. Using thematic analysis of messages in guest books and travel-based social networks, a model was developed of the sublime experiences of dark tourism at natural disaster sites. The model suggests that the visitor experience at natural disaster sites can be seen as a sublime experience. Safe experiences, diverse experience objects, and meaningful experiences foster positive emotions of dark tourism experiences. This research provides new findings on sublime experiences and has theoretical contributions for interpreting positive emotions in dark tourism encounters.

This paper aims to identify the co-authors of dark tourism, influential articles and journals, hot topics, research deficiencies and future research directions. Based on the literature records from 2002 to 2022 in the core database of Web of Science, a comprehensive review of dark tourism research is conducted. The results show that the number of publications on dark tourism is on the rise. The United Kingdom, the United States, China (including Hong Kong, Macao and Taiwan), Australia and the Netherlands are the major contributors to the study of dark tourism. Hot research topics mainly include: the motivation of tourists to participate in dark tourism, the experience of tourists to participate in dark tourism, the influence of dark tourism and the management of dark tourism destinations. Future studies can pay more attention to the basic theories of dark tourism and its positive effects, and focus more on the psychology and behavior of special dark tourism groups.