ABSTRACT Cave tourism in Vietnam is a rapidly growing sector, yet the gap between pre‐visit expectations and post‐visit satisfaction remains under‐researched. This study employs a dual‐method exploratory approach, integrating purposive focus group discussions (Expectations) with big data analytics from Google Maps reviews (Satisfaction). The findings reveal a significant alignment‐disjunction dynamic: while tourists experience high satisfaction and strong alignment regarding natural beauty and adventure, a notable disjunction exists in cost transparency and destination management. This disjunction is further exacerbated by expectation inflation driven by digital media imagery. Conceptually, this research extends the Expectancy–Disconfirmation Theory (EDT) and SERVQUAL framework by mapping these psychological gaps. Practically, it provides a strategic framework for destination managers to synchronize promotional narratives with operational realities, ensuring sustainable management in emerging nature‐based destinations.

In the era ofglobalized higher education, emotionally and socially intelligent leadership is essential for cultivating inclusive environments. This study uses partial least squares structural equation modeling (PLS-SEM) on a sample of 306 international students in South Korea to investigate how emotional intelligence (EI) and social intelligence (SI) drive transformational leadership (TL) and a supportive learning environment (SE). The results demonstrate that both EI (beta = 0.122, p = 0.027) and SI (beta = 0.679, p < 0.001) are powerful predictors of TL, with SI exerting a dominant influence. Furthermore, TL serves as a critical driver of SE (beta = 0.539, p < 0.001) and significantly mediates the impact of both types of intelligence on the student experience. These findings establish that social and emotional fluency are foundational requirements for effective leadership. This research provides a definitive framework for universities to enhance international student engagement and academic success through intelligence-driven, transformational leadership.

Rural tourism strategies in underdeveloped countries have gained popularity in recent years due to rural tourism’s significance in the sustainable development of society. Thus, by integrating affective event theory in the context of rural tourism, the present study underscores the formation of tourists’ loyalty to rural tourist destinations based on the perspectives of affective atmosphere and memorable tourism experience for rural tourist destinations. Drawing on 541 valid samples from tourists to Xidi and Hongcun, which are famous rural tourist destinations in China, both SEM and fsQCA were employed to capture the linear effects and configurational pathways leading to tourists’ loyalty to rural tourist destinations. The results indicate that conviviality, therapeutics, authenticity, and playfulness significantly enhance tourists’ memorable tourism experience, which subsequently strengthens their loyalty to rural tourist destinations. Complementing these findings, the fsQCA results reveal multiple equifinal and causally asymmetrical configurations associated with high loyalty. Through the combined use of symmetric and asymmetric approaches, this study offers a more holistic understanding of the formation of destination loyalty and provides theoretically grounded and practically meaningful insights for rural tourism development and strategic destination management.

With the dramatic development of 5G technology, Internet of Things (IoT), and other technologies, the traditional offline market has been gradually altered with applying technologies to improve their efficient or cost-performance. The unmanned stores have been one of the significant and popular forms. To maintain the sustainable development of this retail form, it is essential to know what factors to foster and the mechanism of the formation of customers’ loyalty. Thus, the present study was performed to explore what the selection attributes of unmanned stores are and examine how these attributes impact on the formation of customers’ loyalty through their perceived value and satisfaction. Structural equation modeling was applied with a valid sample of 350 respondents to testify the casual relationship among research variables. As results, it was found that practicality (β = 0.229, t = 3.164, p < 0.01) and convenience (β = 0.152, t = 2.044, p < 0.05) of unmanned stores have positive influence on their perceived value. Moreover, practicality (β = 0.164, t = 2.392, p < 0.05), cleanliness (β = 0.198, t = 3.595, p < 0.001), and pleasantness (β = 0.337, t = 4.722, p < 0.001) could positively impact on their satisfaction. Both perceived value (β = 0.151 t = 2.366, p < 0.05) and satisfaction (β = 0.123, t = 2.023, p < 0.05) could contribute to the formation of their loyalty to unmanned stores. Finally, the moderating effect of social risk has been examined. Consequently, the casual relationships confirmed among research variables could provide insights for the service improvement of unmanned stores from the perspectives of the selection attributes of unmanned stores and customers perceived value.

Purpose Work–family balance has become one of the primary job considerations in recent years. For enterprises, the psychological behavior of employees has also received greater attention. This research aims to reveal how work–family balanced human resource practices (WFB-HRP) influence employees’ performance through psychological capital and how such influence was moderated by differentiated leader–member exchange (DLMX). Design/methodology/approach Data were collected through a structured survey of 2,197 employees. The relationships among WFB-HRP, psychological capital, DLMX and employee performance were analyzed to understand the direct and indirect effects. Findings The findings reveal a positive association between WFB-HRP and employee performance, mediated by psychological capital. Moreover, DLMX moderates both the direct influence of WFB-HRP on employee performance and its indirect effect through psychological capital. Specifically, greater DLMX strengthens the impact of WFB-HRP on employee performance via psychological capital. Research limitations/implications The research seeks to contribute to understanding how organizational practices influence employee performance in the context of work–family balance, with particular attention to the interplay of psychological factors and leadership dynamics. Practical implications This research underscores the importance of implementing work-family balanced HR practices for enhancing employee performance. Moreover, it highlights the significance of fostering positive psychological capital among employees and cultivating differentiated leader–member exchange to maximize the effectiveness of WFB-HRP initiatives. Originality/value This study contributes to the literature by elucidating the mechanisms through which WFB-HRP influences employee performance, emphasizing the pivotal roles of psychological capital and DLMX. The findings offer practical insights for organizations seeking to optimize their HR practices and leadership strategies to unlock high performance in the workplace.

The increasing adoption of healthcare devices necessitates a deeper understanding of the factors that influence user acceptance in this rapidly evolving area. Therefore, this study examined the factors influencing the technology acceptance of healthcare devices, focusing on radar sensors and wearable devices. A total of 1158 valid responses were used to test hypotheses, mediation, and moderation effects using SmartPLS 4.0. The results highlighted the significant role of performance expectancy, effort expectancy, social influence, facilitating conditions, and perceived risk in shaping user attitudes and trust, which in turn influence behavioral intention. The findings suggested that attitudes fully mediate the effects of performance expectancy and effort expectancy on behavioral intention, while social influence, facilitating conditions, and perceived risk exhibit partial mediation. Moderation analysis revealed significant effects of generation on the relationship between attitude, trust, and behavioral intention. Additionally, device type moderated the effect of trust on behavioral intention, showing a different influence between radar sensors and wearable devices. These findings provide theoretical contributions by extending the unified theory of acceptance and use of technology (UTAUT) model and offering practical implications for manufacturers and policymakers to tailor strategies that foster positive attitudes, enhance trust, and address generational and device-specific differences in healthcare technology adoption.

The MICE (Meetings, Incentives, Conventions, and Exhibitions) industry plays a crucial role in driving the rapid growth of the local economy, and Busan is emerging as a significant MICE destination in Asia. This study uses online customer reviews to acquire a more in-depth insight into BEXCO (Busan Exhibition & Convention Center)’s customer experiences and satisfaction levels. A meticulously curated dataset of 2339 Google Maps reviews was assembled using the Outscraper tool. KH Coder 3 software was employed for a comprehensive analysis, including word frequency and co-occurrence analysis. The co-occurrence analysis revealed three prominent clusters of keywords: ‘MICE’ (Meetings, Incentives, Conferences, and Exhibitions), ‘Facility’, and ‘Environment’. This study also conducted exploratory factor analysis (EFA) and identified six factors that play a significant role in shaping customer experiences at BEXCO. Using these six factors, this study performed regression analysis to determine their impact on customer satisfaction. The results show that Food and Beverage, Venue, Event Space, and Parking Facilities significantly affect customer satisfaction. This research aims to bridge existing knowledge gaps, offering valuable insights that can contribute to the strategic development and enhancement of BEXCO’s offerings, thereby influencing the overall impact on the MICE sector in Busan.

This study explores the ecological presence and awareness of eco-hotel satisfaction. 7471 reviews from Ecuador and Indonesia eco-hotels were analyzed based on mathematical equations and Linguistic Inquiry Word Count (LIWC). Analysis of variance (ANOVA) and regression analysis depicted differences in environmental awareness and satisfaction across cultures. The findings indicate that word count, perception, and green depth significantly impact satisfaction in Ecuador, while authenticity, perception, depth, and presence influence that in Indonesia. Furthermore, Indonesian customers had a higher understanding of eco-friendly practices, but Ecuador reported higher overall satisfaction. These cultural differences provide valuable insights into the hospitality industry to enhance the guest experience at eco-friendly accommodations.

This study aims to examine the factors contributing to motivation and loyalty among scholars attending international academic conferences. Specifically, the study aims to understand what motivates scholars to participate actively in these events by investigating the interaction between academic skills, academic self-concept, support, motivation, and loyalty. Data were collected from 238 respondents to a structured questionnaire distributed at three international conferences in Indonesia, South Korea, and India. As a result of these findings, academic skills (beta = 0.453, t-value = 5.128) and self-concept (beta = 0.358, t-value = 3.963) significantly influence perceived support, which encourages motivation and fosters loyalty toward these conferences. Furthermore, motivation serves as a critical mediator, bringing together academic skills and self-esteem with loyalty, suggesting that nurturing these elements has a significant impact on scholars' engagement and commitment to the academic community.

Purpose This study aims to explore the quality of user-generated content regarding readability, polarity, word length and diversity, as well as its implications for guest satisfaction in Las Vegas luxury gaming resorts. Design/methodology/approach This study examined 12,940 textual customer reviews from six luxury hotels in luxury gaming destination resorts via Google Travel gathered from SCTM 3 (Smart Crawling and Text Mining). Moreover, the regression analysis identified the relationship between the variables in the textual customer reviews and the customer’s overall satisfaction. Findings A key finding of this study revealed that word length moderates the relationship between readability and overall customer satisfaction negatively, whereas it positively moderates the path from sentiment polarity and diversity to overall customer satisfaction. Originality/value This study contributes to the relationship between technical aspects of online reviews. The adopted methodology allows us to precisely identify the essential attributes that influence customer satisfaction through textual reviews. Further, the study explores the quality of user-generated content, addressing aspects such as readability, polarity, diversity and word length, providing a unique perspective on how these specific elements directly impact customer satisfaction in this context of hotels in luxury in Las Vegas.

With the aim of investigating shared leadership in conjunction with team members' proactive behaviours, the main focus of this study is on the role of job crafting and knowledge sharing, as well as psychological empowerment as a potential mediator in the process. A survey research design was utilised in this study to gather data from 186 highly technical and knowledge-based members of different teams of South Korean firms. The results indicated that shared leadership is effective in a team context, positively affects members' job crafting and knowledge sharing in a team context, and strongly promotes psychological empowerment. Furthermore, we found the intermediary effects of psychological empowerment. As one of the first to theoretically clarify, this study empirically tests and proves that shared leadership is a crucial antecedent for motivation and positive behaviours of team members. With the enlightening findings, the study offers valuable implications for leaders and managers to manage teams effectively.

Currently, the internet of things (IoT) is being widely deployed in home automation systems. An analysis of bibliometrics is presented in this work that covers articles that were obtained from the Web of Science (WoS) databases and published between 1 January 2018, and 31 December 2022. With VOSviewer software, 3880 relevant research papers were analyzed for the study. Through VOSviewer, we analyzed how many articles were published about the home IoT in several databases and their relation to the topic area. In particular, it was pointed out that the chronological order of the research topics changed, and COVID-19 also attracted the attention of scholars in the IoT field, and it was emphasized in this topic that the impact of the epidemic was described. As a result of the clustering, this study was able to conclude the research statuses. In addition, this study examined and compared maps of yearly themes over 5 years. Taking into account the bibliometric nature of this review, the findings are valuable in terms of mapping processes and providing a reference point.

Integrated resorts, an important business card for Macao’s tourism industry, has attracted many tourists and become an important economic pillar. Customer reviews posted on the Internet are an important reflection of the online reputation of integrated resorts and can directly affect performance. Thus, integrated resort operators and destination managers need to develop business strategies by knowing key influencing factors in online reputation of Macao’s integrated resorts. In this study, 13,282 customer reviews were collected from the top five Macao integrated resorts in terms of number of reviews on Google Travel. Through cluster analysis, nighty-nine keywords with the highest frequency were divided into four clusters: “entertainment”, “experience”, “facilities”, and “atmosphere”. The results of factor analysis classified fifteen keywords into four groups: “consumption”, “room service”, “transportation”, and “entertainment”. Finally, the results of the linear regression analysis indicated that “consumption”, “room service”, and “entertainment” had a significant positive effect on online reputation, while “transportation” had a non-significant negative effect. This study enriches the research on the online reputation of integrated resorts by using big data technology and puts forward decision-making suggestions to stakeholders on the key influencing factors in online reputation based on the data analysis results and the findings of related studies.

In today’s fast-paced business environment, leaders who fail to recognize and respond to the emotions of their employees can result in stagnation or a lack of growth in their organization. In light of this, the current study presents a method for identifying leadership styles based on the perspectives of employees, exploring their perceptions of specific leadership traits. Drawing upon the Multifactor Leadership Questionnaire framework, this study aims to identify the leadership style of Tony Wedding Studio by conducting in-depth interviews with its employees. Through sentiment and cluster analyses of the collected data, the study identifies Idealized Influence Attributes and Laissez-faire as key leadership style traits. Additionally, this study sheds light on how employees react to and feel about their leader’s leadership style, providing valuable insights for organizational development and leadership training. Overall, this study emphasizes the importance of understanding and responding to employee perspectives in effective leadership.

Tourism has been identified as a priority area for Indonesia's economic growth.Bali, one of the most popular tourist destinations in Indonesia and even the globe, was placed eighth as a tourism destination among hundreds of thousands of islands.Furthermore, tourism in Bali is unique owing to the cultural landscape's blend of culture, nature, and civilization.The Uluwatu region is one of the top tourism areas in Bali, with several awards for accommodation, food & drinks, and attractions from Tripadvisor.The study looked at 5340 Google reviews for one tourist site, four motels, one spa facility, and six food and drinks.Then, UCINET 6.0 is used to perform CONCOR analysis and assess network centrality.CONCOR analysis divides the review data into five and six groups.Exploratory factor analysis was done alongside quantitative analysis and was divided into six variables: attractions, lodging, sea, food and beverages, beach, and cost.As a result, attractions, lodging, the sea, food and beverages, and the beach all have a favorable influence on passenger pleasure.Meanwhile, the cost variable had a negative influence on passenger happiness.Furthermore, the findings of this study may help to the enhancement of the quality of services offered by tourist business people in Bali, who, although charging high prices, should improve the quality of their services so that passengers do not feel overcharged.Furthermore, it may ease the tourist business because passengers are often satisfied when they visit the Uluwatu region, implying that Uluwatu is a popular location for travelers.

Trust in “green” practices emerges as a crucial determinant in consumer decision-making, reflecting the value placed on a hotel’s sustainability endeavors. This study investigates the factors influencing trust in green hotels by analyzing demographic data obtained from 172 participants in Latin America. Employing statistical methods, including ANOVA and SEM, the research explores the relationship between trust in green practices and demographic variables, with a focus on identifying potential significant differences. The findings highlight the pivotal role of age, particularly the 18–24 years old, in fostering greater environmental commitment. Additionally, the study reveals that prior experience, knowledge, and commitment significantly explain green trust levels. This study offers insights into the Latin American consumer profile, thereby aiding hoteliers and environmental practitioners in comprehending consumer behavior toward eco-friendly lodging options.