Leveraging global resources: a process maturity framework for managing distributed development

The popular and well-tested software process frameworks such as the Software Engineering Institute's Capability Maturity Model and ISO 9001, details key process areas for software development. Focusing more on continuous improvement in code development processes, generic-process frameworks such as the CMM lack key process areas (KPA) that address capabilities for managing distributed software projects, such as establishing mutual knowledge and managing geographically dispersed social networks. We identify 24 new KPAs that address the wide-ranging capabilities needed for managing distributed software development and arrange them in an evolutionary order similar to the CMM framework. The evolutionary or phased approach in improving software management capabilities helps firms systematically assess their situations and plan for improvements. We also report the results of a statistically tested maturity assessment survey and test the overall rigor of our model against industry expert opinion and objective data collected from real-world projects implemented at SAP AG, a leading global-enterprise software firm.