Retrieving, storing, correlating and distributing information for cloud management

The emergence of Cloud technologies ultimately affected the service computing ecosystem introducing new roles and relationships as well as new architectural and business models. The increase of the capabilities and potentials of the service providers raised the need for managing the information being available in an efficient way. In this paper we introduce a service management architecture as well as the corresponding information model, which is the placeholder for the information needed to perform management operations. The design of the proposed model was based on the case of a storage service being provided through a cloud infrastructure, but the approach is implemented in a flexible and modular fashion in order to support any service provided through a cloud environment.