Reducing the gap between what users know and what they need to know
CUU '00 Proceedings on the 2000 conference on Universal Usability, pp. 17-23, 2000.
Universal usability  is currently impeded by system complexity and poorly-crafted interfaces which lead to confusion, frustration, and failure. One of the key challenges is the gap between what users know and what they need to know [17, p. 86]. This paper describes and presents early results from three related research projects design...More
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