Designing generation Y interaction by eliciting interaction qualities.

With more and more products becoming digital, mobile and networked, paying attention to the qualities of interactions with these products should have is also getting more relevant. While interaction qualities have been addressed in a number of scientific studies, little attention is being paid to their implementation into a real life, everyday context. This paper describes the development of a novel office phone, YPhone, which demonstrates the application of a specific set of interaction qualities into the context of office work.