Customer delight from theme park experiences. The Antecedents of Delight based on Cognitive Appraisal Theory.
Annals of Tourism Research（2013）
摘要
•Cognitive appraisal theory is empirically tested.•Identifies the CAT-based dimensions that elicit delight.•Multiple paths leading to the elicitation of delight are proposed.•Concepts found in the previous literature are parsimoniously explained.
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关键词
emotion,cognitive appraisal theory (CAT),delight,tourism experiences
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