A new customer requirement transformation solution for intelligent product design
Service Operations and Logistics, and Informatics(2013)
摘要
House of Quality(HoQ) is an effective way to transform customer requirement into technical solution, aiming at helping R&D department of manufacturers to design products tailored to recent market requirement. Traditional HoQ relies highly on large-scale market survey data, which in reality costs extremely high for manufacturer. In this paper, rather than applying survey data, we propose a novel Social-media based House of Quality (S-HoQ) specifically transforming users' buzz on social media platform as well as users' comments on on-line shopping mall into technical solution based on traditional HoQ architecture. S-HoQ improves traditional HoQ by proposing four innovative components: 1) topic classification method; 2) new customer requirement importance creation method; 3) absolute importance creation method; 4) optimization model for technical mix.
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关键词
customer requirement transformation solution,product design,topic classification method,online shopping mall,intelligent product design,social-media based house of quality,optimization model for technical mix method,hoq architecture,new customer requirement importance creation method,s-hoq,products design,electronic commerce,absolute importance creation method,customer relationship management,large-scale market survey data,quality function deployment,media,noise measurement,optimization,logistics,training data,noise
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