Building Value Chain Through Actionbale Benchmarking For Sustainability And Excellence

Knowledge scarcity has been, and will continue to be the de-facto pain point to almost every organization globally, more specifically to Information Technology (IT) services organizations. Several initiatives, however, has been underwent in many organizations including knowledge transformation, knowledge re-engineering etc., to support the new business models for sustainability. Unfortunately, the knowledge scarcity journey is neither the beginning nor the end. Therefore creating knowledge based value chains are absolutely critical for organizational sustainability and excellence. One big question remains: how do we create value for existence? Our research reveals that autonomous value creation organizational strategy will fail to deliver the promise if is designed and implemented without data integration and analytics. We, the authors, attempt to leverage our experiences, from in-the-field and research work, and propose Generic Benchmarking Integrated Innovation Framework (GBMIIF), to transform insights- to actions -to results, in making the strategy work. What differentiates this paper from other is, however, to provide process intelligence to make informed decisions using the framework to align organizational objectives. Central to the factors is analytics with research findings.