Process quality improvement: An examination of general vs. outcome-specific climate and practices in hospitals

Journal of Operations Management, pp. 325-339, 2012.

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Abstract:

Despite numerous efforts to foster quality improvement in healthcare, much of the extant data and research indicate that substantial shortcomings in the delivery of effective and reliable care remain. This research examines both general and outcome-specific operations management efforts and their impact on delivering quality healthcare. W...More

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