A Model to Capture and Manage Tacit Knowledge Using a Multiagent System

This article presents a model to capture and register business tacit knowledge belonging to different sources, using an expert multiagent system which enables the entry of incidences and captures the tacit knowledge which could fix them. This knowledge and their sources are evaluated through the application of trustworthy algorithms that lead to the registration of the data base and the best of each of them. Through its intelligent software agents, this system interacts with the administrator, users, with the knowledge sources and with all the practice communities which might exist in the business world. The sources as well as the knowledge are constantly evaluated, before being registered and also after that, in order to decide the staying or modification of its original weighting. If there is the possibility of better, new knowledge are registered through the old ones. This is also part of an investigation being carried out which refers to knowledge management methodologies in order to manage tacit business knowledge so as to make the business competitiveness easier and leading to innovation learning.