Factors Related to Success and Satisfaction in Online Learning

Abstract We investigated factors that may relate to positive outcomes in a web-based introductory nutrition course: age, gender, prior nutrition knowledge, nutrition attitude, attitude toward technology, satisfaction with the instructor, and satisfaction with peer interaction. Fifty-four students completed pre-post surveys of knowledge, attitudes, and course satisfaction. When adjusted for multiple variables, satisfaction with the instructor and prior nutrition knowledge related to achievement in nutrition knowledge from pre- to posttest. Age, satisfaction with the instructor, and prior nutrition knowledge predicted course grade. Satisfaction with the instructor and satisfaction with peer interaction related to self-reported learning. Satisfaction with peer interaction, satisfaction with the instructor, and attitude toward technology predicted course satisfaction. Satisfaction with the instructor and age related to a student's willingness to improve nutrition behavior. Satisfaction with the instructor predicted a student's perceived increase in computer competence. Findings provide evidence that student interaction with instructors and peers has important implications for success and satisfaction in online learning. Introduction Since the mid 1990s, online web-based instruction has continued to expand as a tool for increased student access to higher education while providing opportunities for active learning and interactive communication among participants (Cravener, 1999). From 1995 to 1998, the percentage of higher education institutions offering asynchronous Internet-based instruction has roughly tripled, from 22 to 60 percent, while the number of those using interactive video and one-way prerecorded video for distance education remained relatively static (USDE, 1999). Furthermore, many institutions plan to begin, or increase, offerings of web-based courses (USDE, 1999). Although computer-mediated distance education is widely popular and encourages collaborative learning among students, not all participants are successful (Cravener, 1999; Diekelmann, 2000). Check sheets for learners (Palloff & Pratt, 1999) and guides for instructors have been published (Harasim, Hiltz, Teles, & Turoff, 1996; Cornell & Martin, 1997; Reeves & Reeves, 1997; Gibbs, 1998; Bischoff, 2000; Collison, Elbaum, Haavind, & Tinker, 2000; Draves, 2000; Hanna, Glowacki-Dudka, & Conceicao-Runlee, 2000; Salmon, 2000) and may be helpful toward increasing student success. However, more rigorous investigations of outcomes in online distance education are needed (Merisotis & Phipps, 1999). Much of the current research in online web-based instruction compares this method of delivery to the effectiveness of learning in the face-to-face environment (Cravener, 1999; Navarro & Shoemaker, 1999; Rosenlund, Damask-Bembenek, Hugie, & Matsumura, 1999; Yucha & Princen, 2000; Ostiguy & Haffer, 2001; Miller, Cohen & Beffa-Negrini, 2001). Diaz and Cartinal (1999) found online distance students to have more independent learning styles than learners in traditional settings, but they did not measure factors that predict student outcomes such as grades or course satisfaction. To date, there is a scarcity of published research related to student factors that predict success when studying online (Merisotis & Phipps, 1999). An investigation of a telecourse reported that successful students are older and female, have positive attitudes toward the course and instructor, completed higher numbers of college credits, perceived the course to have a difficulty no higher than expected, and have high grade point averages (GPAs) (Bink, Biner, Huffman, Geer, & Dean, 1995). However, we cannot assume that research on televised courses can be applied to web-based instruction. As technology evolves, it is important to re-examine factors affecting student success when learning at a distance. Videoconferencing, email only, or CD-ROM courses (Bink, Biner, Huffman, Geer, & Dean, 1995; Cookson, 1989; Miller, 1998; Roblyer, 1998; Edwards, Hugo, Cragg, & Peterson, 1999) may not be completely appropriate to compare with the asynchronous interactive courses available today. …