The Ubiquitous Device Transition Experience Of The Mobile User

It is now common for users to move from one device to another when interacting with a service that is available across platforms. In addition, not all usage contexts involve being seated, potentially leading to usability issues that have not been tested. In this study, we tested the transitioning experience of mobile users while interacting with cross-platform services, across different contextual settings (seated-moving, and seated-seated). Our study findings showed that in each test setting, users were sensitive to the same cross-platform user experience (UX) elements, such as consistency and fluency. However, the seated-moving setting consistently resulted in a larger number of inter-usability issues.