Overall Structural System Solution for Supporting Services and Tourists Management Oriented on Smart City in Viet Nam

Recently, "Smart tourism" has appeared as a new term to describe the application of the technological advancements that rely on sensors, big data processing technique, open data, open API, new way of connecting and exchanging between humans and machines and multi-device (such as IoT, RFID, and NFC) in tourism. When these technologies are utilized, the digital data become practical and valuable products. Besides, the mobile revolution, and specifically the role of the smartphone and its many opportunities to support travel experiences, is especially worth mentioning in this context. In addition, new management tool for the government, new business opportunities for travel agencies, as well as new experiences for tourists are created. Therefore, in this paper, a model for developing sustainable and intelligent tourism is studied and then an overall architecture model of the information system that can provide supporting services and tools for visitor management (Smart Tourism Service Centre STSC) is proposed for fostering the smart cities in Vietnam, in general, and Danang, in particular.