A Quality of Experience Management Framework for Mobile Users

Voice transmission is no longer the main usage of mobile phones. Data transmissions, in particular Internet access, are very common actions that we might perform with these devices. However, the spectacular growth of the mobile data demand in 5G mobile communication systems leads to a reduction of the resources assigned to each device. Therefore, to avoid situations in which the Quality of Experience (QoE) would be negatively affected, an automated system for degradation detection of video streaming is proposed. This approach is named QoE Management for Mobile Users (QoEMU). QoEMU is composed of several modules to perform a real-time analysis of the network traffic, select a mitigation action according to the information of the traffic and to some predefined policies, and apply these actions. In order to perform such tasks, the best Key Performance Indicators (KPIs) for a given set of video traces are selected. A QoE Model is trained to define a global QoE for the set of traces. When an alert regarding degradation in the quality appears, a proper mitigation plan is activated to mitigate this situation. The performance of QoEMU has been evaluated over a degradation situation experiments with different video users.