ITT Defense: Electro Optical Products Division
Darden Business Publishing Cases, pp. 1-15, 2017.
This case describes an award-winning quality-management program. The dilemma facing Marshall Bowden, manager of Operations, concerns the selection of a process for the manufacture of night-vision goggles. One choice would require planned rework, which would cost less than the choice requiring the least rework or the most costly option. Th...More
Full Text (Upload PDF)
PPT (Upload PPT)