ITT Defense: Electro Optical Products Division

Tayloe M. Dameron
Tayloe M. Dameron

Darden Business Publishing Cases, pp. 1-15, 2017.

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Abstract:

This case describes an award-winning quality-management program. The dilemma facing Marshall Bowden, manager of Operations, concerns the selection of a process for the manufacture of night-vision goggles. One choice would require planned rework, which would cost less than the choice requiring the least rework or the most costly option. Th...More

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