Visualizing Workload and Emotion Data in Air Traffic Control - An Approach Informed by the Supervisors Decision Making Process

The work of a supervisor, working in an area control center in air traffic control, seems to be rarely addressed by research. Within this paper, we present a preliminary study that deals with the supervisors decision making process, current practices and interfaces. Based on this study, we derived design guidelines to the development of a visualization, displaying the air traffic controllers' workload and emotional state, thus supporting the supervisors decision making.