Boundary objects in network interactions

The purpose of this paper is to investigate the mediating role of boundary objects in interaction processes within business networks. From a single case study in the grocery retail industry, we find that such objects are used within interaction processes for collaboration, but are also used extensively for handling conflict, facilitating economic negotiations, and power execution. As such, network-level boundary objects do not require broad consensus by all the involved actors, but instead narrow consensus in a particular interaction process.