Examining the association between the “My Pharmacist” model and the service quality of community pharmacies: A cross-sectional study in Japan

Keiko Goto,Tsugumichi Sato,Yoshiaki Shikamura,Kaori Nomura,Kenichi Negishi,Takehisa Hanawa

Research in Social and Administrative Pharmacy（2020）

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摘要

The findings indicate that highly tailored, in-person services provided by "My Pharmacists" are associated with not only with the degree of patients' overall satisfaction, but also their evaluation of "the quality of pharmacist services."

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