An operation synchronization model for distribution center in E-commerce logistics service

•Firstly, synchronization performance in distribution centers is specifically related to E-commerce scenarios.•Secondly, it introduces an approach to measurement that is able to address the distribution center operation synchronization (DCOS) problem.•Thirdly, we examine both synchronization and punctuality so as to figure out the trade-off relationship between them. Some of our observations are particularly significant.•Fourthly, here is the fact that if a synchronization penalty is applied, better operation scheduling in the distribution center can be achieved. This in turn can have the benefit of increasing the efficient utilization of all resources.